At a Glance
- Tasks: Provide technical support for software applications like JIRA and GitHub, ensuring smooth operations.
- Company: Join Collinson, a global leader in travel experiences and customer engagement.
- Benefits: Enjoy a competitive salary, flexible working options, and opportunities for personal growth.
- Other info: Be part of a diverse team focused on innovation and community impact.
- Why this job: Make a real impact in the travel industry while enhancing your tech skills.
- Qualifications: 3+ years in application support with knowledge of Atlassian and DevOps tools.
The predicted salary is between 50000 - 60000 £ per year.
Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.
The Application Support Specialist provides technical and functional support for software applications and integrations, including (but not limited to) Legal Applications, JIRA, Confluence, and GitHub across the organisation. The role ensures smooth operation, timely issue resolution within agreed SLAs, and ongoing enhancement of supported systems. The role involves close collaboration with developers, product managers, service desk teams, and end-users to deliver a reliable and high-quality application experience.
Responsibilities
- Provide direct support for software applications by troubleshooting and resolving user enquiries.
- Monitor application performance and ensure systems are running optimally.
- Work closely with software developers, system administrators, and end-users to facilitate smooth operations and implement improvements.
- Maintain SOPs, user guides, and application performance metrics.
- Conduct training sessions for users to enhance understanding of software applications and best practices.
- Identify and recommend system improvements, optimisations, and enhancements.
- Manage and own Atlassian Cloud, GitHub Enterprise Cloud and Azure DevOps tools.
- Implement security best practices, including role-based access controls.
- Monitor tools’ license consumption and compliance.
- Stay up-to-date with industry trends and emerging technologies, assessing their potential impact and recommending adoption where appropriate.
Required Skills & Qualifications
- 3+ years as Atlassian Cloud, GitHub Enterprise Cloud and Azure DevOps service owner.
- Degree in Computer Science, Information Technology, or a related discipline, or equivalent knowledge gained through substantial experience in application support or development.
- Understanding of operating systems, databases, and application architectures.
- Experience using ITSM tools (e.g., JIRA) and version control platforms (e.g., GitHub).
- Knowledge of SDLC processes and best practices.
- Ability to troubleshoot application issues using logs, diagnostic tools and scripts.
Soft Skills
- Excellent written and verbal communication skills.
- Effective problem-solving and analytical skills.
- Ability to work collaboratively across teams.
- Adaptability to handle multiple tasks and shifting priorities.
- Experience performing data fixes and routine back-end adjustments.
- Exposure to clinical or specialised business applications.
- Familiarity with software security, compliance standards or regulated environments.
Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.
Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.
Application Support Specialist: Atlassian & DevOps Expert employer: Collinson
Collinson is an excellent employer that fosters a dynamic and collaborative work culture, where creativity and innovation are encouraged. With a strong focus on employee growth, the company offers numerous opportunities for professional development and career advancement, particularly in the vibrant travel sector. Located in a thriving industry hub, employees benefit from a supportive environment that values client engagement and meaningful contributions to the business.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Specialist: Atlassian & DevOps Expert
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Collinson or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Collinson.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Collinson.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Collinson that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Application Support Specialist: Atlassian & DevOps Expert
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Collinson.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Collinson and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Collinson
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Collinson uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
