AI Enablement Lead

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special.

We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide. We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC. Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work. Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.

We are now looking for an AI Enablement Lead to drive the adoption and effective use of AI tools and capabilities across our organisation. This is a highly visible role at the intersection of technology, analytics, and business teams. Your mission will be to help people across the company confidently and responsibly use AI to improve productivity, analysis, decision-making, and innovation. You will design and lead initiatives that build AI literacy, enable practical use cases, and embed AI into everyday workflows across commercial, product, marketing, and operational teams.

Key Responsibilities

• Drive AI Adoption Across the Organisation: Lead initiatives that accelerate the use of AI tools and capabilities across business teams, helping employees understand how AI can support their work and improve outcomes.
• Build AI Literacy and Capability: Understanding AI fundamentals, using generative AI tools effectively, applying AI in data analysis, research, and productivity, responsible and safe use of AI technologies.
• Develop Practical AI Use Cases: Work closely with teams across the organisation to identify high-value AI applications and support their implementation in areas such as data analysis and insight generation, automation of manual tasks, research and reporting, marketing and digital optimisation, customer and operational insights.
• Enable Effective Use of AI Tools: Support employees in using modern AI platforms and productivity tools such as Microsoft Copilot, large language model tools (e.g. ChatGPT), AI-enabled analytics platforms, internal AI solutions developed by the team.
• Champion Responsible AI: Promote responsible and ethical use of AI across the organisation, ensuring employees understand governance, data protection considerations, and appropriate usage of AI technologies.
• Build an AI Community: Create and nurture an internal community of AI users and champions through workshops, showcases, and knowledge sharing. Encourage experimentation and help scale successful use cases across teams.

What We’re Looking For

We are looking for someone who combines AI knowledge and curiosity with the ability to teach, inspire, and enable others.

Experience:

• Experience working with modern AI tools, particularly generative AI.
• Experience enabling or training non-technical users to adopt new technologies.
• Experience identifying and delivering practical AI use cases in business environments.
• Experience working across business and technical teams.

Skills:

• Strong communication and presentation skills.
• Ability to explain complex technical concepts in simple terms.
• Strong curiosity and passion for AI and emerging technologies.
• Ability to translate AI capabilities into practical business value.

Desirable:

• Experience with AI-driven data analysis or analytics tools.
• Familiarity with productivity AI tools such as Copilot, ChatGPT, Claude.
• Experience in data, analytics, product, or digital environments.
• Experience driving organisational adoption of new technologies.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our ongoing success. We are focused on continually evolving our purpose-driven, high-performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work.

Our company values are: Take Action, Do the right thing, One team and Be insight-led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc). If you need any extra support throughout the interview process, then please email us at ukrecruitment@collinsongroup.com.