At a Glance
- Tasks: Lead strategic client relationships and oversee complex programme delivery.
- Company: Join COLLINSON, a leader in loyalty consulting with a diverse and inclusive culture.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a collaborative team that values accountability and continuous improvement.
- Why this job: Make a real impact by driving client success and leading innovative projects.
- Qualifications: 8-12 years in account management with strong relationship and communication skills.
The predicted salary is between 60000 - 75000 £ per year.
The Account Director leads strategic client relationships and ensures successful delivery of complex programme initiatives across key enterprise accounts. Responsibilities and qualifications are outlined below.
Key Responsibilities- Client Relationship Management: lead day‑to‑day relationships across a portfolio of strategic enterprise clients. Build strong and trusted relationships with stakeholders at multiple organisational levels; understand client priorities and proactively identify opportunities to add value. Act as a trusted advisor, providing strategic guidance and operational leadership, and support the VP of Account Management in developing long‑term growth strategies.
- Program & Delivery Leadership: oversee the delivery of complex client programmes. Work closely with Program Management and Delivery teams to ensure projects are delivered on time, within scope and to a high standard. Coordinate cross‑functional teams across strategy, partnerships, delivery and account management. Identify and manage programme risks, dependencies and stakeholder expectations to ensure delivery excellence and a consistently high‑quality client experience.
- Commercial Management: support overall account performance, retention and growth. Manage account plans, commercial tracking and revenue forecasting. Identify opportunities for upsell, cross‑sell and partnership expansion. Support contract renewals, commercial discussions and client negotiations, ensuring strong commercial governance across accounts and programmes.
- Stakeholder Management: navigate complex stakeholder environments with professionalism and confidence. Build collaborative relationships with internal teams, external partners, agencies and suppliers. Influence decision‑making and drive alignment across multiple stakeholder groups. Support senior client presentations, workshops and strategic discussions and represent the business positively within client and partner organisations.
- Team Collaboration & Leadership: collaborate across Account Management, Program Management and Delivery teams. Provide support and mentorship to Account Managers and junior team members. Foster a culture of accountability, collaboration and continuous improvement, encouraging proactive problem‑solving and a client‑first mindset.
Account Managers and/or Program Management team members as applicable.
Experience & Skills- 8–12+ years in account management, agency, consultancy or client services environments.
- Strong agency or consultancy background managing enterprise‑level clients and programmes.
- Experience with complex, multi‑stakeholder organisations.
- Proven record of managing strategic client relationships and delivering large‑scale programmes.
- Strong commercial understanding, supporting account growth and retention.
- Experience coordinating cross‑functional delivery teams.
- Experience within loyalty, customer engagement, travel, transport or related sectors is beneficial.
- Exceptional relationship management and communication skills.
- Strong organisational and programme management capability.
- Commercially minded with strong attention to detail.
- Confident presenter with strong stakeholder management skills.
- Ability to manage multiple priorities in fast‑paced environments.
- Collaborative and solutions‑oriented approach.
- Politically aware and comfortable navigating complex client environments.
- Strong problem‑solving and decision‑making capability.
- Resilient, proactive and highly accountable.
Lead with professionalism, accountability and integrity. Deliver exceptional client experiences and operational excellence. Build trusted long‑term relationships internally and externally. Support a collaborative and high‑performing team culture and champion client success and continuous improvement.
Measures of Success- Client satisfaction and relationship strength.
- Successful delivery of client programmes and initiatives.
- Account retention and commercial growth.
- Delivery against programme timelines, budgets and objectives.
- Stakeholder engagement and cross‑functional collaboration.
- Team contribution and leadership.
Collinson is an equal opportunity employer and welcomes differences in all their forms including colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences.
Account Director - Loyalty Consulting at COLLINSON employer: Collinson
At Collinson, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. As an Account Director in our Loyalty Consulting team, you will have the opportunity to lead strategic client relationships while working in a dynamic environment that encourages professional growth and development. With a strong focus on employee well-being and a commitment to diversity, we offer a supportive atmosphere where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Account Director - Loyalty Consulting at COLLINSON
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We think you need these skills to ace Account Director - Loyalty Consulting at COLLINSON
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Collinson.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Collinson. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Collinson
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Collinson, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Collinson, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Collinson could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Collinson as they’re likely seeking a candidate who can enhance their workplace culture.
