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- Tasks: Be the go-to person for applicants, conduct viewings, and support landlords and tenants.
- Company: Join a well-established estate agency with nearly 200 years of local history.
- Benefits: Base salary of £22,000 plus uncapped commission, 20 days holiday, and free city centre parking.
- Why this job: Kickstart your career in a fast-paced, people-focused role with genuine progression opportunities.
- Qualifications: Customer service experience, UK driving licence, and strong communication skills required.
- Other info: Enjoy in-house training and a supportive team environment in beautiful St Albans.
The predicted salary is between 18000 - 26000 £ per year.
Hours:
Mon–Fri 8:45am–6:00pm | 1 in 3 Saturdays 9am-5pm (with a day off in lieu)
Looking for a fast-paced, people-focused role in the heart of St Albans?
We’ve got just the opportunity for you.
We’re on the lookout for a motivated, energetic, and customer-focused Lettings Negotiator to join our successful Residential Lettings team. This is an exciting chance to build a rewarding career in a well-established local agency that truly values its people.
What you’ll be doing:
- Being the first point of contact for applicants – handling walk‑ins and phone enquiries with confidence and professionalism
- Booking and conducting property viewings with potential tenants
- Supporting landlords and tenants with queries, ensuring a seamless experience
- Managing and updating client records in line with GDPR
- Ensuring new tenancies progress smoothly and efficiently.
- Working closely with a supportive team who love what they do
What we’re looking for:
- At least 1 year’s experience in a customer service role – retail, hospitality, office‑based… if you’ve worked with people, we want to hear from you
- Full UK driving licence and access to your own vehicle essential
- A detail‑focused, well‑organised, and reliable approach to your work
- A confident communicator with excellent interpersonal skills, a professional telephone manner being able to negotiate and handle challenging situations tactfully.
- Someone who’s self‑motivated, proactive, and comfortable working independently or as part of a team
- Proficiency in Microsoft Office, especially Outlook, Excel and Word
- Familiarity with St Albans and the surrounding area is a bonus
What you’ll get in return:
- Base salary circa £22,000 plus uncapped commission
- 20 days holiday + bank holidays
- Free city centre parking
- In‑house and online training to support your success and future development
- Genuine opportunities for career progression
- A full range of employee benefits including pension scheme and holiday buy‑back (details provided at interview)
Why Collinson Hall?
We’re a leading independent estate agency with nearly 200 years of local history and a reputation for innovation, market knowledge, and outstanding customer service. Based in the beautiful city of St Albans, we’re proud of the work we do – and the people who make it happen.
Please apply by sending your CV and cover letter to Samantha Hodge: samantha.hodge@collinsonhall.co.uk
NO AGENCIES PLEASE
#J-18808-Ljbffr
Lettings Negotiator employer: Collinson Hall
Contact Detail:
Collinson Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Negotiator
✨Tip Number 1
Get to know the company inside out! Research Collinson Hall, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your communication skills! As a Lettings Negotiator, you'll be the face of the company. Role-play common scenarios with friends or family to boost your confidence in handling enquiries and conducting viewings.
✨Tip Number 3
Network like a pro! Connect with people in the industry on LinkedIn or attend local events in St Albans. You never know who might have a lead or insight that could help you land the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Collinson Hall.
We think you need these skills to ace Lettings Negotiator
Some tips for your application 🫡
Craft a Catchy CV: Your CV is your first impression, so make it count! Highlight your customer service experience and any relevant skills that match the Lettings Negotiator role. Keep it clear, concise, and tailored to us.
Personalise Your Cover Letter: Don’t just send a generic cover letter. Show us why you’re excited about joining our team in St Albans. Mention specific experiences that demonstrate your people skills and how they relate to the job.
Show Off Your Communication Skills: As a Lettings Negotiator, communication is key! Use your application to showcase your professional telephone manner and interpersonal skills. We want to see how you handle challenging situations with confidence.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Collinson Hall
✨Know Your Stuff
Before the interview, make sure you research the company and its values. Understand what makes them stand out in the lettings market, especially in St Albans. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
As a Lettings Negotiator, you'll be dealing with people all day long. Prepare examples from your past experiences where you've successfully handled customer queries or resolved conflicts. This will demonstrate your interpersonal skills and ability to work well under pressure.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. It shows that you take the opportunity seriously and are ready to represent the company well. A polished appearance can set the tone for a positive conversation.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.