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- Tasks: Assist clients with travel inquiries and provide top-notch customer service.
- Company: Leading customer service provider in the UK with a focus on excellence.
- Benefits: Comprehensive benefits package, including paid leave and bonuses.
- Why this job: Join a dynamic team and help create unforgettable travel experiences.
- Qualifications: Diploma in business administration and strong communication skills required.
- Other info: Opportunities for growth in a supportive and diverse environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading customer service provider in the United Kingdom is seeking a customer service representative to handle inquiries from members and clients across various channels.
The ideal candidate will have a diploma in business administration and excellent communication skills, with command in multiple languages including Cantonese, Mandarin, and Japanese.
The role includes responsibilities for membership administration and preparing reports, offering a comprehensive benefits package including paid leave and a discretionary bonus.
Travel Experience Advisor — Elite Support, Leave Perks employer: Collinson Group
Contact Detail:
Collinson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Experience Advisor — Elite Support, Leave Perks
✨Tip Number 1
Make sure you research the company and its values before your interview. We want to see that you’re genuinely interested in being a part of our team, so knowing what we stand for can really help you shine!
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, we recommend doing mock interviews with friends or family. This will help you feel more confident when handling inquiries during the real deal.
✨Tip Number 3
Show off your language skills! If you speak Cantonese, Mandarin, or Japanese, make sure to highlight that during your interview. We love candidates who can connect with our diverse clientele.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our awesome team.
We think you need these skills to ace Travel Experience Advisor — Elite Support, Leave Perks
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're all about excellent communication, make sure your application highlights your ability to connect with people. Use clear and concise language, and don’t shy away from showcasing any multilingual skills you have!
Tailor Your Application: We love it when candidates personalise their applications. Take a moment to align your experience with the job description. Mention how your background in business administration makes you a perfect fit for the Travel Experience Advisor role.
Be Professional Yet Approachable: While we want you to be yourself, remember that this is a customer service role. Strike a balance between being professional and approachable in your writing. A friendly tone can go a long way in making a great first impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Collinson Group
✨Know Your Stuff
Make sure you’re familiar with the company and its services. Research their customer service approach and be ready to discuss how your skills can enhance their offerings, especially in handling inquiries across various channels.
✨Show Off Your Language Skills
Since the role requires command in multiple languages, practice speaking in Cantonese, Mandarin, or Japanese before the interview. Be prepared to demonstrate your language proficiency, as it could set you apart from other candidates.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role. Prepare examples from your past experiences where you successfully resolved issues or improved customer satisfaction. This will show your problem-solving skills and adaptability.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for membership administration, or how they measure success in customer service. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
