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- Tasks: Lead and inspire a team of Customer Service Advisors in a vibrant contact centre.
- Company: Global customer service firm based in Greater London with a focus on inclusivity.
- Benefits: Opportunities for career growth in a dynamic and supportive environment.
- Why this job: Make a real difference by leading a passionate team in a fast-paced setting.
- Qualifications: Strong background in customer service and proven management experience required.
- Other info: Join a diverse team and thrive in a culture that values your contributions.
The predicted salary is between 36000 - 60000 £ per year.
A global customer service firm in Greater London is seeking a skilled Team Leader to manage and develop a team of Customer Service Advisors in their contact centre. The role demands a confident people manager who can thrive in a fast-paced environment while meeting service level agreements.
Candidates should have a strong background in customer service, proven management experience, and excellent communication skills. This position offers opportunities for growth in a dynamic, inclusive environment.
Team Leader, Customer Service Operations (24/7) employer: Collinson Group
Contact Detail:
Collinson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader, Customer Service Operations (24/7)
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about your past experiences in customer service and management, and how they relate to the role. We want you to shine!
✨Tip Number 3
Show off your leadership skills during the interview. Share specific examples of how you've developed teams or improved service levels. We love hearing about real-life successes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals to join our dynamic team.
We think you need these skills to ace Team Leader, Customer Service Operations (24/7)
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight your background in customer service and any management experience you've got. We want to see how you've led teams before and what makes you a great fit for our fast-paced environment.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences. We appreciate a well-structured application that makes it easy for us to see why you'd be a great Team Leader.
Tailor Your Application: Don’t just send a generic application! Make sure to tailor your responses to match the job description. Highlight how your skills align with our needs, especially around managing teams and meeting service level agreements.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our dynamic team!
How to prepare for a job interview at Collinson Group
✨Know Your Stuff
Before the interview, make sure you understand the company’s values and the specifics of the Team Leader role. Brush up on your customer service knowledge and be ready to discuss how you've successfully managed teams in the past.
✨Showcase Your Leadership Skills
Prepare examples that highlight your management experience. Think about times when you’ve motivated your team or resolved conflicts. This will demonstrate your ability to lead effectively in a fast-paced environment.
✨Communicate Clearly
Since excellent communication skills are key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend to refine your responses and ensure you come across as approachable and professional.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, growth opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
