At a Glance
- Tasks: Lead complex customer transformation projects in the transport and mobility sector.
- Company: Join Collinson, a dynamic company focused on loyalty and customer engagement.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on diversity and inclusion.
- Why this job: Make a real impact by driving innovative Salesforce-led initiatives.
- Qualifications: 7+ years in project management with Salesforce experience required.
The predicted salary is between 60000 - 75000 £ per year.
Collinson is seeking an experienced Senior Project Manager to support the successful delivery of complex customer and loyalty transformation programmes within the transport and mobility sector. The successful candidate must have proven experience delivering complex Salesforce-enabled transformation, including coordinating business, technology and delivery teams across the full project lifecycle. This role requires an organised and delivery-focused individual with experience managing large-scale projects across multiple workstreams, stakeholders and delivery teams.
The successful candidate will bring strong project management, coordination and governance capability, alongside the ability to operate effectively within fast-paced transformation environments. This is a senior project delivery role focused on:
- Coordinating programme activities across multiple workstreams
- Managing project plans, dependencies and delivery milestones
- Supporting governance and reporting processes
- Facilitating collaboration across internal teams, partners and stakeholders
- Driving accountability and delivery momentum
- Supporting implementation and operational readiness activities
The Senior Project Manager will work closely with the Delivery Director and wider programme leadership team to ensure delivery activity remains aligned, structured and effectively coordinated. Importantly, the role supports the wider strategic and delivery teams by ensuring programme execution is managed efficiently and consistently across the project lifecycle.
This role offers the opportunity to support delivery across a significant customer transformation programme involving:
- Loyalty programme design and implementation
- Customer engagement transformation
- Salesforce-led customer technology initiatives
- App and digital platform delivery
- Multi-partner coordination
- Complex stakeholder environments
- Accelerated delivery timelines
Key Responsibilities
- Project Delivery & Coordination
- Manage day-to-day delivery coordination across programme workstreams.
- Maintain programme plans, timelines and delivery trackers.
- Coordinate delivery activity across internal teams, agencies, technology providers and client stakeholders.
- Ensure delivery milestones, dependencies and actions are tracked and managed effectively.
- Support delivery mobilisation and implementation planning activities.
- Governance & Reporting
- Support programme governance structures and reporting processes.
- Prepare status reports, RAID logs, meeting outputs and delivery updates.
- Track programme risks, issues, dependencies and mitigation actions.
- Support governance forums, steering meetings and project workshops.
- Ensure delivery documentation and reporting standards are maintained.
- Stakeholder & Team Coordination
- Build effective working relationships across client and partner teams.
- Facilitate communication and coordination across multiple stakeholders.
- Support alignment between business, technology and operational workstreams.
- Escalate delivery risks and blockers appropriately.
- Maintain delivery momentum across fast-paced project environments.
- Delivery Support
- Support implementation, launch readiness and operational transition activities.
- Coordinate project activities across parallel delivery streams.
- Ensure delivery activity aligns with agreed programme objectives and timelines.
- Support resource coordination and planning activities where required.
- Contribute to continuous improvement of delivery processes and ways of working.
Experience & Skills Candidate Profile
The ideal candidate will bring:
- 7+ years of project or programme delivery experience.
- Proven experience delivering Salesforce technology programmes or large-scale Salesforce implementations.
- Experience working within customer, digital or transformation programmes.
- Strong project management and coordination capability.
- Experience managing multiple stakeholders and delivery workstreams.
- Strong governance, reporting and planning skills.
- Experience operating within fast-paced delivery environments.
- Excellent organisational and communication skills.
- Strong problem-solving and prioritisation capability.
- Ability to manage competing priorities and delivery timelines effectively.
- Calm and structured approach under pressure.
Highly Desirable Experience
- Loyalty or CRM programmes
- Salesforce delivery environments
- Customer experience or digital transformation programmes
- Transport, travel, retail or financial services sectors
- Multi-partner or agency delivery environments
- App and digital platform delivery
Leadership Characteristics
- Strong organisational capability
- Delivery focus and accountability
- Attention to detail
- Strong communication and coordination skills
- Collaborative working style
- Structured problem-solving capability
- Ability to work effectively within ambiguity and pace
- Calmness under pressure
- Proactive stakeholder management
Critical Success Factors
Success in the role will be measured by:
- Successful coordination and delivery of Salesforce-related workstreams, integrations and implementation activities
- Effective coordination of programme activity
- Delivery against agreed timelines and milestones
- Quality and consistency of governance and reporting
- Effective stakeholder coordination
- Management of delivery risks and dependencies
- Smooth mobilisation and implementation support
- Operational readiness and launch support
Equal Opportunity Statement
Collinson is an equal opportunity employer and welcomes differences in all their forms including colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our ongoing success.
For inquiries, email ukrecruitment@collinsongroup.com.
Senior Project Manager - 18 month FTC Loyalty · London · employer: Collinson Group
Collinson is an exceptional employer, offering a dynamic work environment in London where innovation and collaboration thrive. With a strong focus on employee growth, we provide opportunities for professional development through complex customer transformation programmes, particularly in the transport and mobility sector. Our inclusive culture values diverse perspectives, ensuring that every team member contributes to meaningful projects while enjoying a supportive atmosphere that fosters accountability and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Project Manager - 18 month FTC Loyalty · London ·
✨Tip Number 1
Network like a pro! Reach out to your connections in the transport and mobility sector. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common project management scenarios. Think about how you’d handle complex stakeholder environments or manage multiple workstreams. We can help you with mock interviews to boost your confidence!
✨Tip Number 3
Showcase your Salesforce experience! Be ready to discuss specific projects where you’ve delivered Salesforce-enabled transformations. Highlight your role in coordinating teams and managing delivery milestones to impress potential employers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals who can thrive in fast-paced environments like the one described in the job ad.
We think you need these skills to ace Senior Project Manager - 18 month FTC Loyalty · London ·
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with Salesforce and project management. We want to see how your skills align with the specific requirements of the Senior Project Manager role.
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use metrics and examples to demonstrate how you’ve successfully delivered complex projects in the past. This will help us see the impact you've made in previous roles.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. Highlight key points that showcase your organisational and communication skills.
Apply Through Our Website:We encourage you to submit your application directly through our website. This ensures that your application gets to the right people quickly and efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at Collinson Group
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge before the interview. Be ready to discuss specific projects where you've implemented Salesforce solutions, focusing on how you coordinated with various teams and managed dependencies.
✨Showcase Your Project Management Skills
Prepare examples that highlight your project management experience, especially in fast-paced environments. Discuss how you've successfully managed multiple workstreams and stakeholders, and be ready to explain your approach to governance and reporting.
✨Demonstrate Stakeholder Coordination
Think of instances where you've built effective relationships with stakeholders. Be prepared to share how you facilitated communication and collaboration across different teams, and how you handled any delivery risks or blockers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills under pressure. Practice articulating your thought process and how you would approach managing competing priorities while ensuring delivery timelines are met.
