Senior Project Manager (12 month FTC) Central Services · London ·

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special.

We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide. We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC. Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work. Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.

Purpose of the job

• Responsible for the definition, documentation and successful completion of projects that may have significant business, political, or high-profile impact and high-risk dependencies, ensuring that realistic project, quality, change control and risk management processes are maintained.
• Ensure projects remain within acceptable, agreed tolerances.

Key Responsibilities

• Managing significant/complex projects or running multiple lower complexity projects concurrently.
• Being responsible for all aspects of projects from the initiation through to completion and handover to operations.
• Applying the relevant standards and methodology to be used in a project – in line with corporate guidelines.
• Agreeing roles & responsibilities with the project team and key stakeholders.
• Managing key stakeholder & sponsor expectations.
• Facilitating the definition of project scope, goals and deliverables.
• Producing realistic and coherent project schedules.
• Assembling and managing project resources.
• Monitoring and tracking project progress and deliverables using appropriate tools.
• Submitting high quality progress reports to stakeholders and senior managers.
• Ensuring project scope is controlled.
• Managing project budgets and flagging significant variance.
• Ensuring appropriate project documentation is produced and published.
• Identification and effective mitigation of project risks.
• Identifying and resolving issues – constantly on the lookout for potential problems.
• Driving cross-functional project teams to achieve project objectives, providing appropriate direction and support.
• Creating a working environment that allows everyone to work to the best of their abilities.
• Negotiating with suppliers and sub-contractors as appropriate.
• Ensuring that the highest quality standards are met.
• Identifying and implementing appropriate remediation actions to bring project back into control as required.
• Conducting retrospectives and post project reviews to identify lessons learned that can be incorporated into future projects.
• Making sure lessons learned are considered and related actions implemented when starting new projects.

Knowledge, skills and experience required

• Project management qualification such as Prince2 or PMP.
• Strong knowledge of project management techniques and tools.
• Excellent risk identification and management.
• People management.
• Excellent written and spoken English.
• Critical thinking and problem-solving skills.
• Delegation.
• Negotiation.
• Conflict management.
• Excellent communication skills with the ability to tailor communication and make relevant to different audiences/levels of seniority.
• Clear focus and ability to make decisions.
• Strong leader and influencer.
• Experienced in all aspects of project financials from estimation to forecasting and status reporting.
• Experience of working with waterfall and agile methodologies.
• Experience managing software development projects.
• Experience of leading multi-disciplined development teams, including managing external vendors and agencies providing services for project.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success. We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc). If you need any extra support throughout the interview process, then please email us at ukrecruitment@collinsongroup.com.