At a Glance
- Tasks: Provide top-notch customer and technical support to partners across Europe, Africa, and the UK.
- Company: Join Collinson, a global leader in travel experiences and customer engagement.
- Benefits: Collaborative culture, career growth opportunities, and a chance to make a real impact.
- Other info: Diverse team with a mission to give back to communities and foster inclusivity.
- Why this job: Help partners succeed while developing your technical skills in a dynamic environment.
- Qualifications: 2+ years in customer or technical support; strong communication and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Collinson is the global, privately‑owned company dedicated to helping the world travel with ease and confidence.
The group offers a unique blend of industry and sector specialists who together provide market‑leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.
Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme.
Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special.
We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.
We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP.
Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.
Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, Easy Jet, HSBC, Chase, HDFC.
- Partner Support & Technical Support Specialist
- a motivated, customer‑focused role joining our Business Operations team.
In this role, you will be the primary point of contact for our partners across Europe, Africa, the Middle East, and the UK, providing exceptional customer service and technical support for our proprietary registration system.
You will ensure partners receive timely assistance, effective training, and ongoing support to deliver an outstanding customer experience.
- What You’ll Be Doing
- Provide first‑line customer and technical support to partners via phone, email, and remote access.
- Build strong, long‑term relationships by delivering professional, responsive service.
- Support the implementation and upgrade of our registration system at partner locations.
- Deliver onboarding and training for newly recruited lounges and outlets, ensuring teams are confident using the system.
- Resolve technical issues efficiently, taking ownership from initial contact through to resolution, including managing escalations where required.
- Coordinate administrative requests such as hardware replacements, supplies, month‑end documentation, and reconciliation queries.
- Monitor partner activity, identify trends, and proactively address potential issues before they impact operations.
- Maintain accurate records of partner hardware and equipment inventory.
- Work collaboratively with colleagues across Business Operations on projects, process improvements, and operational initiatives.
- What We’re Looking For
We’re seeking someone who enjoys helping others, solving problems, and working in a collaborative, fast‑paced environment.
- At least
2 years’ experience in customer support, technical support, or administrative support.
- Experience supporting business systems or software solutions remotely.
- Additional language skills would be an asset due to our international partner network.
- Strong Microsoft Office skills.
- Basic networking knowledge.
- Excellent verbal and written communication skills.
- Strong organisational, analytical, and problem‑solving abilities.
- A proactive approach with the ability to work independently and as part of a close‑knit team.
- High standards of professionalism, integrity, and customer service.
- Experience working with multinational or multicultural organisations is an advantage.
Why Join Our Team?
As part of our team, you will work with colleagues who value collaboration, innovation, and exceptional customer service.
You’ll have the opportunity to develop your technical expertise, build strong international relationships, and make a real impact by helping our partners succeed every day.
If you’re passionate about customer support, enjoy solving technical challenges, and thrive in a collaborative environment, we’d love to welcome you to the team.
Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.
Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.
Collinson is an equal opportunity employer and welcomes differences in all their forms including colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our ongoing success.
We are focused on continually evolving our purpose‑driven, high‑performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work.
Our company values are: Take Action, Do the right thing, One team and Be insight‑led.
These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.
Please note which pronouns you use (for example she/her/hers, he/him/his, they/them/theirs, etc.).
- If you need any extra support throughout the interview process, please email us at
- #J-18808-Ljbffr
Partner Support Analyst Global Business Services & Operations · Haywards Heath · employer: Collinson Group
Collinson Group is an excellent employer that fosters a welcoming and inclusive work culture in the heart of Greater London. With a focus on employee growth and development, we offer flexible part-time roles that allow you to balance your personal commitments while contributing to a dynamic team. Join us to be part of a diverse environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Support Analyst Global Business Services & Operations · Haywards Heath ·
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Collinson Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Collinson Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Partner Support Analyst Global Business Services & Operations · Haywards Heath ·
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Collinson Group:Your cover letter is your chance to shine! Tell us why you want to work at Collinson Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Collinson Group!
How to prepare for a job interview at Collinson Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
