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- Tasks: Lead and develop a team of Customer Service Advisors in a fast-paced contact centre.
- Company: Global customer service firm based in Greater London with a dynamic culture.
- Benefits: Opportunities for growth in an inclusive environment.
- Why this job: Make a real impact by leading a team and enhancing customer experiences.
- Qualifications: Strong background in customer service and proven management experience.
- Other info: Join a vibrant team and thrive in a supportive atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
A global customer service firm in Greater London is seeking a skilled Team Leader to manage and develop a team of Customer Service Advisors in their contact centre. The role demands a confident people manager who can thrive in a fast-paced environment while meeting service level agreements.
Candidates should have a strong background in customer service, proven management experience, and excellent communication skills. This position offers opportunities for growth in a dynamic, inclusive environment.
Team Leader, Customer Service Operations (24/7) in London employer: Collinson Group
Contact Detail:
Collinson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader, Customer Service Operations (24/7) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the customer service sector. They can give you insider info about the company culture and what it takes to succeed as a Team Leader.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about your management style and how you’ve handled challenges in the past. We want you to showcase your experience and confidence!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Use examples from your previous roles to demonstrate how you’ve led teams and met service level agreements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Team Leader, Customer Service Operations (24/7) in London
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight your background in customer service and any management experience you've got. We want to see how you've led teams before and what you've achieved in fast-paced environments.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, so we can easily see why you’d be a great fit for our team leader role.
Tailor Your Application: Don’t just send a generic application! Make sure to tailor it to the job description. Mention specific skills that match what we’re looking for, like your ability to meet service level agreements and manage a diverse team.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status directly with us!
How to prepare for a job interview at Collinson Group
✨Know Your Stuff
Make sure you brush up on the company’s values and mission. Understand their customer service approach and be ready to discuss how your experience aligns with their goals. This shows that you’re genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about specific challenges you faced and how you motivated your team to overcome them. This will demonstrate your capability as a confident people manager.
✨Communicate Clearly
Since excellent communication skills are key for this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, growth opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
