Solutions Manager in London

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of Priority Pass, the world's original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special.

We work with the world's leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide. We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC. Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work. Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.

Purpose of the job

The Transformation Solutions Manager plays a key role within the Transformation team, supporting the alignment of transformation projects to strategic business objectives. Reporting into the VP of Transformation Solutions, the role will work closely with business stakeholders across Product, Tech, Commercial Partnerships and Operations to shape initiatives to deliver on the intended outcomes of the transformation roadmap. This role is ideal for a systems thinker with strategic programme or project delivery experience in complex, cross-functional environments who enjoys connecting the dots between business goals, project scope, and transformation execution.

Key Responsibilities

• Solution Design and Strategic Enablement
  • Support the VP of Transformation Solutions to identify and shape enterprise initiatives aligned to Collinson's 5-year strategic roadmap.
  • Collaborate with functional stakeholders to understand the business problems and define project/ programme objectives.
  • Lead discovery sessions to assess feasibility, scope, dependencies, and business readiness.
  • Review current processes vs future state requirements into deliverable solution blueprints, aligned with functional capabilities and BAU maturity.
  • Develop project scopes to ensure they are outcome-focused and strategically relevant.
  • Provide input during business case development and stage gate reviews to ensure value alignment and readiness.
• Cross-functional Engagement
  • Act as the glue between business functions to ensure alignment, sequencing, and coordination across cross functional delivery workstreams.
  • Engage with functional leads to validate cross-functional impacts and ensure cross functional dependencies are understood and addressed in solution design.
• Delivery Acceleration
  • Develop and embed scalable playbooks, onboarding frameworks, and handover models to enable repeatable delivery across projects.
  • Identify downstream impacts of new propositions, operating models, or integrations, and drive business readiness in advance of go-lives.
  • Partner with the delivery team and the Transformation Management Office to adopt the Transformation framework in the project lifecycle and identify synergies across the Transformation programme.

Knowledge, skills and experience required

• 7+ years of experience in transformation delivery, solution design, business analysis, programme/project management.
• Systems thinker with an ability to identify interdependencies and downstream impacts for a process and value chain re-design.
• Experience in cross-functional project environments, ideally within large-scale transformation programmes.
• Strong business acumen and ability to translate strategy into delivery pathways.
• Exposure to operating model design, business process mapping, and capability planning.
• Effective communicator and collaborator, able to work across technical and business teams.
• Organized, detail-oriented, and skilled in prioritizing across multiple concurrent initiatives.

Preferred Qualifications:

• Background in consulting, PMO, or transformation programme delivery.
• Familiarity with portfolio management or transformation frameworks.
• Bachelor's degree in business management or a related field.
• Project or programme management certification (e.g., PRINCE2, PMP) is a plus.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success. We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc). If you need any extra support throughout the interview process, then please email us at ukrecruitment@collinsongroup.com.