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- Tasks: Handle inbound calls and emails from international customers, ensuring top-notch service.
- Company: Leading service provider in Greater London with a diverse team.
- Benefits: Flexible shifts, competitive pay, and opportunities for growth.
- Why this job: Join a dynamic team and enhance your communication skills while helping customers.
- Qualifications: Fluency in German and English, strong communication skills, and customer-focused attitude.
- Other info: 24/7 rotational shifts, perfect for adaptable individuals seeking a vibrant work environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading service provider in Greater London is seeking a Customer Service Representative fluent in German and English. The role involves handling inbound calls and email correspondence from an international customer base, adhering to quality standards and targets.
Candidates should demonstrate strong telephonic communication skills, a customer service orientation, and the ability to adapt to changing environments.
The position entails working 24/7 on a rotational shift basis, with flexibility required for weekends and public holidays.
German-Speaking Inbound Support Specialist (24/7) in London employer: Collinson Group
Contact Detail:
Collinson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German-Speaking Inbound Support Specialist (24/7) in London
✨Tip Number 1
Make sure you brush up on your German and English communication skills. Practise speaking clearly and confidently, as you'll be handling calls and emails from customers. We want you to shine in those conversations!
✨Tip Number 2
Familiarise yourself with common customer service scenarios. Think about how you'd handle tricky situations or difficult customers. We all know that adaptability is key, so be ready to show off your problem-solving skills!
✨Tip Number 3
Don’t forget to highlight your flexibility! Since this role involves working 24/7, let us know about your availability and willingness to work weekends and holidays. It shows you're committed and ready to jump in when needed.
✨Tip Number 4
Apply through our website for the best chance of landing the job! We love seeing candidates who take the initiative. Plus, it gives us a chance to see your application in the best light possible.
We think you need these skills to ace German-Speaking Inbound Support Specialist (24/7) in London
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in both German and English, make sure to highlight your language proficiency right at the start. Use examples from your past experiences where you’ve successfully communicated in both languages.
Tailor Your Application: Don’t just send a generic CV and cover letter. We want to see how your skills and experiences align with the role of a Customer Service Representative. Mention specific instances where you've excelled in customer service or adapted to new challenges.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and why you’re a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Collinson Group
✨Brush Up on Your Language Skills
Since the role requires fluency in both German and English, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play common customer service scenarios to boost your confidence.
✨Know the Company Inside Out
Research the service provider thoroughly. Understand their values, mission, and the type of customers they serve. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Common Customer Scenarios
Think about typical customer service situations you might encounter in this role. Prepare examples from your past experiences where you successfully resolved issues or provided excellent service. This will demonstrate your problem-solving skills and customer orientation.
✨Flexibility is Key
Since the position involves working 24/7 on a rotational shift basis, be ready to discuss your availability and flexibility during the interview. Highlight any previous experience you have with shift work or adapting to changing schedules.
