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- Tasks: Assist international clients via calls and emails, building strong relationships.
- Company: Collinson Group, a dynamic company based in Greater London.
- Benefits: Flexible shifts, competitive pay, and opportunities for personal growth.
- Other info: 24/7 operation with varied shifts, including weekends and public holidays.
- Why this job: Join a vibrant team and enhance your customer service skills while speaking French.
- Qualifications: Fluency in French and experience in customer service or call centres preferred.
The predicted salary is between 25000 - 32000 £ per year.
Collinson Group, based in Greater London, is seeking candidates fluent in French for inbound customer service roles. Responsibilities include handling calls and emails from international clients while achieving designated targets.
The company operates on a 24/7 schedule with varied shifts, providing an opportunity to develop strong relationships with stakeholders. Experience in a call center environment is a plus, as well as a customer service background. Rotational working hours include weekends and public holidays.
French-Speaking Customer Experience Advisor in London employer: Collinson Group
Contact Detail:
Collinson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French-Speaking Customer Experience Advisor in London
✨Tip Number 1
Make sure to brush up on your French language skills! Since this role is all about communicating with international clients, being fluent and confident in French will definitely give you an edge. Practice common customer service scenarios to feel more prepared.
✨Tip Number 2
Get familiar with the company culture at Collinson Group. Research their values and mission so you can align your answers during interviews. Showing that you understand their ethos can really set you apart from other candidates.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you would handle difficult customer situations or how you’ve achieved targets in the past. We recommend practising with a friend or even in front of a mirror to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in customer experience, so show us what you’ve got!
We think you need these skills to ace French-Speaking Customer Experience Advisor in London
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in French, make sure to highlight your language proficiency right at the start. Use examples of how you've used your French skills in previous roles, especially in customer service.
Tailor Your Experience: When you’re writing your application, focus on your experience in customer service and any call centre roles you've had. We want to see how your background aligns with the responsibilities of handling calls and emails from international clients.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded sentences. Make it easy for us to see why you’d be a great fit for the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Collinson Group
✨Brush Up on Your French
Since the role requires fluency in French, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play common customer service scenarios in French to boost your confidence.
✨Know the Company Inside Out
Research Collinson Group thoroughly. Understand their values, services, and the type of customers they serve. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Common Customer Scenarios
Think about typical customer service situations you might encounter in this role. Prepare examples from your past experiences where you successfully resolved issues or handled difficult customers, especially in a call centre environment.
✨Be Ready for Shift Work Questions
Since the job involves rotational hours, be prepared to discuss your availability and flexibility. Show that you’re open to working weekends and public holidays, as this demonstrates your commitment to the role and the team.