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For Companies At a Glance
- Tasks: Lead fraud prevention efforts and manage operational teams to safeguard assets.
- Company: Join a diverse and inclusive company committed to success.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Dynamic role with opportunities for continuous improvement and innovation.
- Why this job: Make a real impact by protecting customers and enhancing security.
- Qualifications: Experience in fraud operations and strong leadership skills.
The predicted salary is between 50000 - 70000 £ per year.
The Fraud Manager will drive the organization’s fraud prevention and detection efforts by leading operational teams, strengthening controls, and responding quickly to emerging threats. The role safeguards customers and company assets, reduces financial losses, and ensures a secure, compliant, and trustworthy operating environment.
Key Responsibilities
- Fraud Detection & Case Management
- Oversee fraud monitoring processes across transaction product operations
- Ensure timely investigation and resolution of fraud cases
- Prioritisation of fraud cases based on risk, value and customer impact
- Team Leadership
- Lead, coach and develop fraud analysts
- Set performance targets (SLAs, accuracy, productivity, quality measures)
- Manage staffing and capacity planning
- Identify skill gaps and deliver training on fraud typologies, tools and procedures
- Process Design & Continuous Improvement
- Design and optimise end-to-end fraud operations workflows
- Drive efficiency, automation and standardisation across processes
- Lead root-cause analysis on fraud losses and operational failures
- Recommend continuous improvement initiatives
- KPI, Reporting & Insights
- Track and report key fraud and operational metrics, such as:
- Fraud loss rates
- Approval/decline accuracy
- SLA Adherence
- Identify spikes in fraud activity
- Provide insights and recommendations to senior leadership
- Use data to recommend policy changes and decisions
Knowledge, Skills and Experience Required
- Proven experience in fraud operations
- Strong people leadership and performance management experience
- Strong analytical, problem-solving and decision-making skills
- Strong attention to detail and accuracy in data entry and reporting
- Proficiency in Salesforce and related CRM tools
- Ability to work with sensitive information and maintain confidentiality
- Strong collaboration and stakeholder communication skills
- Previous experience in customer support or operations (preferred)
- Familiarity with fraud processes and financial adjustments (advantageous)
- Competent in MS Excel and reporting tools.
Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.
Fraud Operational Support Manager Operations · Cape Town, London · employer: Collinson Group
Contact Detail:
Collinson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Operational Support Manager Operations · Cape Town, London ·
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its fraud operations. Understand their challenges and think about how your skills can help. This shows you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your responses to common interview questions, especially around fraud detection and team leadership. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Fraud Operational Support Manager Operations · Cape Town, London ·
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Fraud Operational Support Manager. Highlight your experience in fraud operations and any leadership roles you've had. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about fraud prevention and how you can contribute to our team. Keep it engaging and relevant to the job description.
Showcase Your Analytical Skills: Since this role requires strong analytical abilities, be sure to include examples of how you've used data to drive decisions or improve processes in your previous roles. We love seeing those problem-solving skills in action!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out!
How to prepare for a job interview at Collinson Group
✨Know Your Fraud Landscape
Before the interview, brush up on the latest trends in fraud prevention and detection. Familiarise yourself with common fraud typologies and the tools used in the industry. This will not only show your passion for the role but also demonstrate your proactive approach to staying informed.
✨Showcase Your Leadership Skills
As a Fraud Operational Support Manager, you'll be leading teams. Prepare examples of how you've successfully coached and developed team members in the past. Highlight specific instances where your leadership made a difference in performance or morale.
✨Be Data-Driven
Since the role involves tracking key metrics, come prepared with examples of how you've used data to drive decisions in previous roles. Discuss any experience you have with reporting tools and how you've leveraged insights to improve processes or outcomes.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about past experiences where you had to investigate fraud cases or manage operational challenges. Be ready to explain your thought process and the steps you took to resolve issues effectively.