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For Companies At a Glance
- Tasks: Handle inbound calls and provide exceptional customer service to international clients.
- Company: Join Collinson, a global leader in travel services with a vibrant team.
- Benefits: Flexible shifts, competitive pay, and opportunities for personal growth.
- Why this job: Use your language skills to make a difference in the travel experience.
- Qualifications: Fluent in German and English, with strong communication skills.
- Other info: Dynamic work environment with 24/7 shifts and a focus on teamwork.
The predicted salary is between 24000 - 36000 £ per year.
Collinson proudly employs over 1,100 talented individuals in over 20 locations worldwide and is dedicated to helping clients acquire, retain, and optimize the value of their customer relationships. Some of our products and services include Priority Pass, the world's largest independent airport VIP lounge access program with +/-1300 lounges globally, and Columbus Insurance, a leading travel insurance specialist.
The Role
- Taking inbound calls in a professional manner; handling and overcoming objections effectively.
- Adhering to targets.
- Handling both internal and external email correspondence to and from clients in line with quality standards.
- Working towards resolution time periods, quality standards, and targets.
Experience, skills and knowledge required
- Must haves:
- Fluent in speaking, writing, and reading German (and English).
- Above average telephonic communication skills.
- Ability and willingness to work weekends and shifts as required.
- Proven exposure to flexibility and adaptability in pressurized environments.
- Proven customer service orientation and problem-solving ability in previous roles.
- Must have applied foreign language in a corporate environment.
- Ability to multitask.
- Nice to haves:
- Experience working to targets.
- Familiarity with call centre culture/environment.
- Exposure to travel, either work-related or extensive personal travel.
Days of work: 24/7 Rotational Shifts (05:00–14:00; 08:00–17:00; 10:00–19:00; 12:00–21:00; 14:00–23:00; 15:00–00:00; 17:00–02:00; 19:00-04:00; 20:00-05:00). Hours affected by DST.
Hours of work: 24/7 department. Special arrangements: Working SA Public holidays.
Customer Service - German Speaking (Inbound) Travel Experience · Cape Town in London employer: Collinson Group
Contact Detail:
Collinson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - German Speaking (Inbound) Travel Experience · Cape Town in London
✨Tip Number 1
Get to know the company! Research Collinson and their services like Priority Pass and Columbus Insurance. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your telephonic communication skills. Since you'll be handling inbound calls, try role-playing with a friend or family member. This will help you feel more confident and prepared for those tricky customer interactions.
✨Tip Number 3
Be ready to showcase your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues. This will demonstrate your customer service orientation and adaptability under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the team at Collinson.
We think you need these skills to ace Customer Service - German Speaking (Inbound) Travel Experience · Cape Town in London
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in German and English, make sure to highlight your language skills right at the top of your application. Use examples from your past experiences where you've successfully communicated in both languages.
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect how your experience aligns with the role. Mention any previous customer service roles and how you’ve handled calls or emails effectively, especially in a fast-paced environment.
Be Professional Yet Personable: When writing your cover letter, strike a balance between professionalism and a friendly tone. We want to see your personality shine through while still keeping it professional, as you'll be representing us in front of our clients.
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed! It’s super easy, and we love seeing applications come directly from our site. Plus, it shows you're genuinely interested in joining our team.
How to prepare for a job interview at Collinson Group
✨Brush Up on Your Language Skills
Since this role requires fluency in both German and English, make sure you practice speaking and writing in both languages. Try to engage in conversations or even role-play scenarios that mimic customer service interactions to boost your confidence.
✨Know the Company Inside Out
Familiarise yourself with Collinson's products and services, especially Priority Pass and Columbus Insurance. Understanding their offerings will help you answer questions more effectively and show your genuine interest in the company.
✨Prepare for Common Scenarios
Think about how you would handle difficult customer situations or objections. Prepare specific examples from your past experiences where you successfully resolved issues, as this will demonstrate your problem-solving skills and customer service orientation.
✨Show Your Flexibility and Adaptability
Given the rotational shifts and the need to work under pressure, be ready to discuss your previous experiences in fast-paced environments. Highlight your ability to adapt to changing situations and your willingness to work weekends or shifts when required.
