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- Tasks: Handle inbound calls and provide exceptional customer service to international clients.
- Company: Join Collinson, a global leader in travel experiences and customer engagement.
- Benefits: Flexible shifts, competitive pay, and opportunities for growth in a dynamic environment.
- Why this job: Be part of a team that enhances travel experiences for millions worldwide.
- Qualifications: Fluent in Arabic with strong communication and problem-solving skills.
- Other info: Work in a fast-paced, supportive atmosphere with diverse colleagues.
The predicted salary is between 24000 - 36000 £ per year.
Collinson is the global, privately‐owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market‐leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of Priority Pass, the world's original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special.
Purpose of the Job:
- Taking inbound calls in a professional manner;
- Handling and overcoming objections in a professional and effective manner;
- Adhering to targets;
- Taking inbound calls from an international customer base;
- Handling both internal and external email correspondence to and from clients in line with quality standards;
- Working towards resolution time periods, quality standards and targets.
Requirements:
- Must be Fluent in Speaking, Writing and Reading Arabic
- Dealing with clients telephonically – above average telephonic communication skill
- Ability and willingness to work weekends and shifts as and when required
- Proven exposure to flexibility and easily adaptable to pressurized environments and change
- Proven customer service orientation and problem‐solving ability in previous roles/career
- Must have applied foreign language in a corporate environment
- Ability to multitask
Nice to haves:
- Experience with working to targets
- Familiarity with call centre culture/environment
- Exposure to travel, either work related or extensive personal travel
Targets:
- Reaching call resolution timeously
- Reaching targets on a daily, weekly and monthly basis
- Adherence to schedule
- Meeting quality assurance selected targets
- Meeting all agreed KPI`s
- Develop excellent relationships with all stakeholders
Days of work: Mon to Sun 24/7 (rotational roster, varied shifts)
Special arrangements: Working SA Public holidays
Customer Service- Arabic Speaking (Inbound) Travel Experience · Cape Town in London employer: Collinson Group
Contact Detail:
Collinson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service- Arabic Speaking (Inbound) Travel Experience · Cape Town in London
✨Tip Number 1
Get to know the company inside out! Research Collinson and their services, especially around travel experiences. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your Arabic communication skills! Since this role requires fluency, make sure you're comfortable handling calls and emails in Arabic. Role-play with a friend or use language apps to sharpen your skills.
✨Tip Number 3
Be ready for those tricky questions! Prepare for common customer service scenarios and think about how you'd handle objections or difficult customers. Show them you can keep your cool under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Collinson. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service- Arabic Speaking (Inbound) Travel Experience · Cape Town in London
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in Arabic, make sure to highlight your language skills right at the top of your application. We want to see how you’ve used your Arabic in a professional setting, so don’t hold back!
Tailor Your Experience: When you’re writing about your previous roles, focus on experiences that relate to customer service and problem-solving. We love seeing how you’ve handled tough situations or exceeded targets in the past!
Keep It Professional Yet Friendly: Your written application should reflect the friendly and professional tone we value at StudySmarter. Use clear language and a positive attitude to show us you’re the right fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly. We can’t wait to hear from you!
How to prepare for a job interview at Collinson Group
✨Know the Company Inside Out
Before your interview, take some time to research Collinson and its services. Understand their airport experiences, loyalty programmes, and customer engagement strategies. This knowledge will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their mission.
✨Showcase Your Language Skills
Since fluency in Arabic is a must, be prepared to demonstrate your language skills during the interview. Practice common customer service scenarios in Arabic, and don’t hesitate to switch languages if asked. This will highlight your confidence and ability to communicate effectively with clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service orientation. Think of specific examples from your past experiences where you successfully handled objections or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Emphasise Flexibility and Adaptability
Collinson operates 24/7, so they’ll want to know you can handle varied shifts and adapt to changing schedules. Be ready to discuss your previous experiences in fast-paced environments and how you managed to stay effective under pressure. Highlight any relevant experience in call centres or customer service roles.
