Change Lead Transformation · London ·

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special.

We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide. We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC. Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work. Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.

Purpose of the role: At Collinson International Ltd (CIL), the largest operating company within the Collinson Group, we have a powerful vision: To be a strategic partner to the leading payment networks, issuers and travel companies. Driving customer engagement and incremental value through the world's most valued travel ecosystem. Whilst we have had a lot of success over the past 10 years, and have grown exponentially, we need to make changes to the way we work if we’re going to achieve this vision. With that in mind, we are embarking on our biggest ever period of transformation - investing time and money to connect consumers, our clients and our partners to each other, and to the elevated experiences they want and expect from us. As part of this, we are establishing a new Transformation team and require a Change Lead to support in the delivery of key initiatives.

The Change Lead role is pivotal in ensuring the successful implementation and execution of change management strategies across Collinson’s programmes. The key responsibilities include:

• Leading and overseeing the delivery of effective change management efforts across programme and business teams as initiatives move through the stages of scoping, design, execution, and closure.
• Monitoring change impact within the programme and driving change management activities, while proactively identifying and escalating risks and issues to ensure successful delivery.
• Engaging and communicating with key stakeholders to raise awareness and understanding of upcoming changes within the workstream.
• Driving the adoption of standardised change management methodologies and tools provided by the TMO to ensure consistency and best practices across the programme.
• Actively contributing to a Change Main Accountabilities.

Personal Experience:

• Minimum 5-7 years of experience in change management, project management, or organizational development roles, with a management consultancy background preferred.
• Certification in Change Management (e.g., Prosci, APMG Change Management, or equivalent) is highly desirable.
• Project Management certification (e.g., PMP, PRINCE2) is an added advantage.
• Expert knowledge of change management principles and methodologies, including frameworks such as ADKAR or Kotter’s 8-Step Process.
• Proven track record of leading complex change initiatives across multiple business units or functions.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success. We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work.

Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.