At a Glance
- Tasks: Lead transformative change initiatives and engage with stakeholders to drive impactful results.
- Company: Join Collinson, a global leader in travel experiences and customer engagement.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Diverse team culture focused on community and personal development.
- Why this job: Be at the forefront of innovation in the travel industry and make a real difference.
- Qualifications: 5-7 years in change management or project management; certifications preferred.
The predicted salary is between 60000 - 75000 £ per year.
12 month FTC based in London (2 days in the office). Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.
Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.
Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work. Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.
Purpose of the role
At Collinson International Ltd (CIL), we have a powerful vision: To be a strategic partner to the leading payment networks, issuers and travel companies. Driving customer engagement and incremental value through the world's most valued travel ecosystem. We need to make changes to the way we work if we’re going to achieve this vision. With that in mind, we are embarking on our biggest ever period of transformation - investing time and money to connect consumers, our clients and our partners to each other, and to the elevated experiences they want and expect from us. As part of this, we are establishing a new Transformation team and require a Change Lead to support in the delivery of key initiatives.
The Change Lead role is pivotal in ensuring the successful implementation and execution of change management strategies across Collinson’s programmes. The key responsibilities include:
- Leading and overseeing the delivery of effective change management efforts across programme and business teams as initiatives move through the stages of scoping, design, execution, and closure.
- Monitoring change impact within the programme and driving change management activities, while proactively identifying and escalating risks and issues to ensure successful delivery.
- Engaging and communicating with key stakeholders to raise awareness and understanding of upcoming changes within the workstream.
- Driving the adoption of standardised change management methodologies and tools provided by the TMO to ensure consistency and best practices across the programme.
- Actively contributing to a Change community of practice, fostering the sharing of insights, lessons learned, and continuous improvement of Collinson’s change management capabilities.
Main Accountabilities
- Change Impact & Approach – Collaborate with stakeholders to understand the change rationale, objectives and target adoption. Assess change impact of key initiatives.
- Change Journey – Provide a single view of the transformation delivery roadmap for the programme.
- Stakeholder Engagement – Identify and map key stakeholders, assigning relationships and agreeing engagement approach.
- Transformation Champion - Act as a champion for transformation in the programme, advocating for the transformation approach and processes.
- Communication & Training – Support Communications Leads in articulating benefits, rationale and impact of change initiatives in their programme.
- Change Leadership – Provide coaching and support to leaders and project change managers to better navigate change within the programme.
- Community – Contribute towards the wider change management capability at Collinson.
- Risk and Issue Management – Identify, document and mitigate key change management risks for initiatives in the programme.
- Adoption and evaluation – Use agreed target adoption metrics to lead assessment of adoption and usage.
- Programme Leadership Change – Support or lead the planning & delivery of programme leadership development sessions.
Skills & knowledge requirements
- Minimum 5-7 years of experience in change management, project management, or organizational development roles, with a management consultancy background preferred.
- Certification in Change Management (e.g., Prosci, APMG Change Management, or equivalent) is highly desirable.
- Project Management certification (e.g., PMP, PRINCE2) is an added advantage.
- Expert knowledge of change management principles and methodologies, including frameworks such as ADKAR or Kotter’s 8-Step Process.
- Proven track record of leading complex change initiatives across multiple business units or functions.
- Experience in managing end-to-end change processes, including planning, executing, and sustaining change.
Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.
Change Lead in London employer: Collinson Group
Collinson is an exceptional employer, offering a dynamic work culture that prioritises innovation and employee growth. With a commitment to doing good beyond profit, employees are encouraged to share in the company's success while contributing to meaningful change within the travel industry. Located in London, the role of Change Lead provides unique opportunities to engage with a diverse team and lead transformative initiatives that enhance customer experiences across the globe.
StudySmarter Expert Advice🤫
We think this is how you could land Change Lead in London
✨Leverage Your Network
Tap into your existing network in corporate circles—friends, former colleagues, or even acquaintances from industry events. A temporary role often isn't widely advertised, so having someone inside a company like Collinson Group can give you the inside scoop or even a referral.
✨Stay Alert for Short-term Opportunities
Many corporate leadership roles are filled during peak business cycles or project launches. Keep your eyes peeled for announcements or staffing needs from companies like Collinson Group; they might be looking for temporary support during busy times.
✨Showcase Your Flexibility
In temporary roles, adaptability is key. When you're chatting with potential employers, emphasise your ability to quickly adjust to new challenges and demands. Highlight specific instances where you've successfully managed change or stepped into new projects on short notice.
✨Join Corporate Management Forums
Get involved in online corporate management forums or local business groups. Networking in these spaces can help you discover temporary opportunities as well as gather insights about industry trends. Plus, being active in these communities can help you establish yourself as a knowledgeable candidate when applying to places like Collinson Group.
We think you need these skills to ace Change Lead in London
Some tips for your application 🫡
Highlight Your Leadership Experience:For a role in corporate leadership management, it’s crucial to emphasise your past leadership experiences. Mention specific projects where you led teams or initiatives, detailing the outcomes and skills you developed. This shows that you understand what it takes to guide a team and deliver results.
Show Your Adaptability for Temporary Roles:Since this is a temporary position, employers will be looking for someone who can hit the ground running. In your cover letter, explain why you're interested in a temporary role at Collinson Group and how your previous experience equips you to adapt quickly to new challenges.
Include Relevant Certifications:If you have any certifications in project management, team leadership, or similar areas, definitely include them in your CV. These credentials can set you apart from other applicants, showing you’re not just qualified but also committed to your professional growth.
Tailor Your CV to the Company Culture:Take some time to research Collinson Group's values and leadership style. Adjust your CV language and examples to reflect their culture, demonstrating that you're not only a good fit for the job itself but for the organisation as a whole. This adds a personal touch that can really make your application stand out.
How to prepare for a job interview at Collinson Group
✨Show Off Your Leadership Stories
For a temporary role in corporate leadership management, we want to hear your stories! Think of specific examples where you’ve led teams or projects successfully, particularly under tight deadlines or challenging situations. This isn't just about what you did, but how your actions positively impacted the team or the business.
✨Be Ready for Situational Questions
Expect situational interview questions where you'll need to demonstrate your problem-solving and decision-making skills. Think of common scenarios in corporate settings, like managing a conflict or implementing a new strategy, and practice articulating your thought process and outcomes. This will help show off your ability to navigate corporate complexities.
✨Talk Strategy, Not Just Tasks
In a temporary leadership role, understanding the bigger picture is crucial. Brush up on strategic management principles and be prepared to discuss how you can quickly adapt and contribute to the company's objectives. Consider how you would initiate change or drive efficiency within a limited time frame—this will show that you're ready to hit the ground running!
✨Demonstrate Flexibility and Adaptability
Given the temporary nature of this position, we need to see how adaptable you are! Think of examples where you've had to adjust your leadership style or approach based on team dynamics or company culture. We want to know how you can blend in quickly while still making an impact during a short-term engagement.
