Learning and Development Manager (12 Months FTC- Maternity Cover) People & Culture · London · in City of London

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.

Purpose of the role

We are looking for a Learning and Development Manager to come and join the team for a 12 months fixed term contract. The Learning and Development Manager is responsible for designing, implementing, and managing talent development initiatives that build organisational capability, strengthen leadership pipelines, and enhance employee engagement. This role partners closely with P&C Business Partners, business leaders, and external vendors to ensure that learning and development strategies are aligned with business goals and future skills requirements.

Key Responsibilities

• Deliver the organisation’s talent development strategy in alignment with business objectives and people priorities.
• Conduct skills gap analysis and use data insights to shape future-focused development solutions.
• Partner with leaders to identify high-potential talent and build effective succession and career pathways.
• Utilise and own the Talent Management strategy across the group.

Talent & Learning Strategy

• Design and deliver leadership, management, and professional development programmes.
• Manage enterprise-wide learning programmes such as induction, compliance training, and functional academies.
• Lead talent programmes (e.g., early careers, graduate, apprenticeship schemes) to strengthen the talent pipeline.
• Leverage technology (e.g., LMS/HRIS) to deliver scalable and engaging learning solutions.

Learning and Development Programmes

• Support the design and implementation of performance management and career development frameworks.
• Embed coaching, mentoring, and career development practices across the organisation.
• Partner with P&C Business Partners to equip leaders with the tools and skills to have effective performance and development conversations.

Performance and Career Development

• Lead talent reviews and succession planning processes, ensuring follow-up actions are delivered.
• Track, analyse, and report on talent metrics to inform decision-making and demonstrate impact.
• Support diversity, equity, and inclusion objectives through inclusive development practices.

Talent Planning and Succession

• Build strong partnerships with senior leaders, managers, and HR colleagues to deliver impactful solutions.
• Manage external providers, ensuring programmes are high quality, cost-effective, and aligned with organisational culture.

Stakeholder Management & Vendor Partnership

• Partner with business leaders to understand talent needs and align development initiatives with business objectives.
• Build strong relationships across the organization to promote development initiatives.

Stakeholder Management

• Monitor and report on the effectiveness of learning and development initiatives.
• Use data-driven insights to continuously improve programs and talent outcomes.

Measurement and Reporting

• Experience: Strong experience in Talent Development, Learning & Development, or HR with a focus on designing, coordinating, and delivering training and development initiatives.
• LMS Management: Strong experience managing and administering Learning Management Systems (e.g., Cornerstone, Workday) including content management, reporting, and troubleshooting.
• Training Delivery: Proven track record of delivering engaging, effective L&D workshops in both soft skills, leadership and management and technical areas.
• Project Management: Excellent organisational and project management skills, with the ability to manage multiple initiatives, deadlines, and stakeholders simultaneously.
• Data-Driven: Experience in tracking and reporting on learning outcomes and organisational development metrics, with a focus on continuous improvement.
• Communication Skills: Strong written and verbal communication skills, with the ability to engage stakeholders at all levels and provide clear, concise reports.
• Proactive & Collaborative: Self-starter with a collaborative approach, able to drive initiatives independently while working closely with cross-functional teams.
• Technology Savvy: Proficient in digital tools, including e-learning platforms, LMS, and Microsoft Office Suite (Excel, Word, PowerPoint, co-pilot, AI tooling.
• Interpersonal Skills: Strong relationship-building skills, with the ability to engage stakeholders and foster a culture of continuous learning within the organisation.
• Customer service skills: Ideally, you will be able to demonstrate evidence of sound customer service skills, blended with a highly organized approach and a natural passion for relationship Building.
• Content authoring tools: Experience in using a content authoring tools such as Articulate, Prezi is highly desired.
• Creative thinking: Ability to solve for problems in a creative way, thinking outside the box.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

Please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc). If you need any extra support throughout the interview process, then please email us at ukrecruitment@collinsongroup.com.