Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate IT service transitions and ensure smooth operational support.
- Company: Join Collinson, a global leader in travel experiences and customer engagement.
- Benefits: Enjoy a diverse workplace with opportunities for growth and community impact.
- Why this job: Be part of a dynamic team driving innovation in the travel industry.
- Qualifications: Experience in IT Service Management and strong communication skills required.
- Other info: Some on-call and weekend work will be necessary.
The predicted salary is between 36000 - 60000 £ per year.
Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.
Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.
We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.
Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.
About the Role
We are looking for an IT Service Transition & Delivery Analyst to ensure that new or changed IT services are transitioned smoothly into operational support. You will play a key role in service readiness, go-live coordination, and continuous service improvement, working closely with technical teams, project managers, and business stakeholders.
Key Responsibilities
Service Transition
- Coordinate service readiness activities and go-live planning
- Ensure support documentation, training, and SLAs are in place before handover
- Validate transition criteria and manage handovers to BAU teams
- Support creation of Service Design Packages (SDPs)
Service Delivery
- Monitor post-go-live performance and service metrics
- Manage risks to service stability and escalate where required
- Support improvement initiatives and vendor collaboration
- Act as an escalation point, including out-of-hours support rotation
Stakeholder Engagement
- Bridge communication between project, operations, and technical teams
- Communicate transition plans, readiness status, and key updates
- Participate in service reviews and continuous improvement meetings
Skills and experience needed:
- Proven experience in IT Service Management (ITSM), particularly in transition or delivery
- Strong understanding of ITIL (ITIL Foundation v3 or v4 preferred)
- Project management experience
- Experience with service readiness, go-live, and operational handovers
- Excellent documentation, communication, and stakeholder skills
- Strong analytical and problem-solving capabilities
- Ability to manage multiple projects in a fast-paced environment
** This role will require some on call & weekend work (rota)
Apply Now
Submit your CV and tell us why you\’re a strong fit for the role. We look forward to hearing from you.
Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.
Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.
Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.
We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.
In your application, please feel free to note which pronouns you use (For example – she/her/hers, he/him/his, they/them/theirs, etc).
If you need any extra support throughout the interview process, then please email us at
#J-18808-Ljbffr
IT Service Transition & Delivery Analyst Central Services · London · employer: Collinson Group
Contact Detail:
Collinson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Transition & Delivery Analyst Central Services · London ·
✨Tip Number 1
Familiarise yourself with ITIL principles, especially if you haven't already. Since the role requires a strong understanding of ITIL, being able to discuss its application in service transition and delivery during your interview will set you apart.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your ability to manage service readiness and go-live processes. Highlight specific challenges you faced and how you overcame them, as this will showcase your problem-solving skills.
✨Tip Number 3
Research Collinson and their key clients to understand their business model and the services they offer. This knowledge will help you tailor your responses and show your genuine interest in the company during the interview.
✨Tip Number 4
Practice your communication skills, as stakeholder engagement is crucial for this role. Be ready to discuss how you've effectively communicated with different teams in the past and how you can bridge gaps between technical and non-technical stakeholders.
We think you need these skills to ace IT Service Transition & Delivery Analyst Central Services · London ·
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the IT Service Transition & Delivery Analyst position. Tailor your application to highlight relevant experience in IT Service Management and your understanding of ITIL.
Craft a Strong CV: Your CV should clearly outline your experience in service transition and delivery. Use specific examples that demonstrate your skills in project management, stakeholder engagement, and problem-solving. Make sure to include any relevant certifications, such as ITIL Foundation.
Write a Compelling Cover Letter: In your cover letter, explain why you are a strong fit for the role. Highlight your passion for improving customer experiences and your ability to manage multiple projects in a fast-paced environment. Don’t forget to mention your alignment with the company’s values.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Collinson Group
✨Understand ITIL and ITSM
Make sure you have a solid grasp of ITIL principles and IT Service Management practices. Be prepared to discuss how you've applied these in previous roles, especially in service transition and delivery.
✨Showcase Your Project Management Skills
Highlight your experience with project management, particularly in coordinating go-live activities and managing operational handovers. Use specific examples to demonstrate your ability to manage multiple projects effectively.
✨Prepare for Stakeholder Engagement Questions
Expect questions about how you communicate with various stakeholders. Be ready to share examples of how you've bridged communication gaps between technical teams and business stakeholders in past projects.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss challenges you've faced in service delivery and how you resolved them. Highlight your analytical skills and provide examples of how you've contributed to continuous service improvement initiatives.
