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For Companies At a Glance
- Tasks: Handle inbound calls and provide exceptional customer service to international clients.
- Company: Join Collinson, a global leader in travel services with a vibrant team.
- Benefits: Flexible shifts, competitive pay, and opportunities for personal growth.
- Why this job: Be part of a dynamic team and enhance travel experiences for customers worldwide.
- Qualifications: Fluent in German and English, with strong communication skills.
- Other info: Work in a fast-paced environment with diverse challenges and rewards.
The predicted salary is between 24000 - 36000 £ per year.
Collinson proudly employs over 1,100 talented individuals in over 20 locations worldwide and is dedicated to helping clients acquire, retain and optimize the value of their customer relationships. Some of our products and services include Priority Pass, the world’s largest independent airport VIP lounge access program with +/-1300 lounges globally, and Columbus Insurance, a leading travel insurance specialist.
The Role
- Taking inbound calls in a professional manner; handling and overcoming objections effectively.
- Adhering to targets; taking inbound calls from an international customer base.
- Handling both internal and external email correspondence to and from clients in line with quality standards.
- Working towards resolution time periods, quality standards and targets.
Experience, skills and knowledge required
- Must haves:
- Fluent in speaking, writing and reading German (and English).
- Above average telephonic communication skills.
- Ability and willingness to work weekends and shifts as required.
- Proven exposure to flexibility and adaptability in pressurized environments.
- Proven customer service orientation and problem-solving ability in previous roles.
- Must have applied foreign language in a corporate environment.
- Ability to multitask.
- Nice to haves:
- Experience with working to targets.
- Familiarity with call centre culture/environment.
- Exposure to travel, either work-related or extensive personal travel.
Days of work: 24/7 Rotational Shifts (05:00–14:00; 08:00–17:00; 10:00–19:00; 12:00–21:00; 14:00–23:00; 15:00–00:00; 17:00–02:00; 19:00-04:00; 20:00-05:00). Hours affected by DST.
Hours of work: 24/7 department.
Special arrangements: Working SA Public holidays.
Customer Service - German Speaking (Inbound) Travel Experience · Cape Town employer: Collinson Group
Contact Detail:
Collinson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - German Speaking (Inbound) Travel Experience · Cape Town
✨Tip Number 1
Get to know the company! Research Collinson and their services like Priority Pass and Columbus Insurance. This will help you tailor your conversation during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your German! Since this role requires fluency, brush up on your language skills, especially in a customer service context. Role-play common scenarios with a friend or use language apps to get comfortable.
✨Tip Number 3
Prepare for those tricky questions! Think about how you've handled difficult customers in the past and be ready to share specific examples. This will demonstrate your problem-solving skills and customer service orientation.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing the job with us at Collinson.
We think you need these skills to ace Customer Service - German Speaking (Inbound) Travel Experience · Cape Town
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in German and English, make sure to highlight your language skills right at the start. Use clear examples of how you've used these languages in a professional setting to impress us!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing how you connect your background to what we’re looking for.
Be Professional Yet Personable: When writing your application, strike a balance between professionalism and a friendly tone. We want to see your personality shine through while still keeping it suitable for a customer service role.
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us, so we can review it promptly!
How to prepare for a job interview at Collinson Group
✨Brush Up on Your Language Skills
Since this role requires fluency in both German and English, make sure you practice speaking and writing in both languages. Try to engage in conversations or even role-play scenarios that mimic customer service interactions to boost your confidence.
✨Know the Company Inside Out
Familiarise yourself with Collinson's products and services, especially Priority Pass and Columbus Insurance. Understanding their offerings will help you answer questions more effectively and show your genuine interest in the company.
✨Prepare for Common Scenarios
Think about how you would handle difficult customer situations or objections. Prepare specific examples from your past experiences where you successfully resolved issues, as this will demonstrate your problem-solving skills and customer service orientation.
✨Show Your Flexibility and Adaptability
Given the rotational shifts and the need to work weekends, be ready to discuss your availability and willingness to adapt to changing schedules. Highlight any previous experiences where you thrived in a fast-paced or pressurised environment.
