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- Tasks: Handle inbound calls and provide exceptional customer service to international clients.
- Company: Join Collinson, a global leader in travel experiences and customer engagement.
- Benefits: Flexible shifts, competitive pay, and the chance to work in a dynamic environment.
- Why this job: Be part of a team that enhances travel experiences for millions around the world.
- Qualifications: Fluent in Arabic with strong communication skills and a passion for customer service.
- Other info: Opportunity to work in a fast-paced, multicultural environment with career growth potential.
The predicted salary is between 30000 - 42000 £ per year.
Collinson is the global, privately‑owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market‑leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special.
Purpose of the Job:
- Taking inbound calls in a professional manner;
- Handling and overcoming objections in a professional and effective manner;
- Adhering to targets;
- Taking inbound calls from an international customer base;
- Handling both internal and external email correspondence to and from clients in line with quality standards;
- Working towards resolution time periods, quality standards and targets.
Requirements:
- Must be Fluent in Speaking, Writing and Reading Arabic
- Dealing with clients telephonically – above average telephonic communication skill
- Ability and willingness to work weekends and shifts as and when required
- Proven exposure to flexibility and easily adaptable to pressurised environments and change
- Proven customer service orientation and problem‑solving ability in previous roles/career
- Must have applied foreign language in a corporate environment
- Ability to multitask
Nice to haves:
- Experience with working to targets
- Familiarity with call centre culture/environment
- Exposure to travel, either work related or extensive personal travel
Targets (weekly/monthly and incentive):
- Reaching call resolution timeously
- Reaching targets on a daily, weekly and monthly basis
- Adherence to schedule
- Meeting quality assurance selected targets
- Meeting all agreed KPIs
- Develop excellent relationships with all stakeholders
Days of work: Mon to Sun 24/7 (rotational roster, varied shifts)
Special arrangements: Working SA Public holidays
Customer Service- Arabic Speaking (Inbound) Travel Experience · Cape Town employer: Collinson Group
Contact Detail:
Collinson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service- Arabic Speaking (Inbound) Travel Experience · Cape Town
✨Tip Number 1
Get to know the company inside out! Research Collinson and their services, especially their airport experiences and customer engagement strategies. This will help you tailor your conversation during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your Arabic communication skills! Since this role requires fluency in Arabic, make sure you're comfortable handling calls and emails in the language. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you'd handle difficult customers or objections. Having a few examples ready can really impress during your interview and show that you’re ready for the challenges of the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Collinson. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service- Arabic Speaking (Inbound) Travel Experience · Cape Town
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in Arabic, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both written and spoken Arabic, so don’t hold back!
Tailor Your Experience: When you’re writing your application, connect your previous customer service experience to the job description. We love seeing how you've handled calls, resolved issues, and met targets in past roles. Make it relevant to what we do at Collinson!
Be Professional Yet Personable: Remember, we’re looking for someone who can handle calls professionally but also connect with customers. Use a friendly tone in your application to show us that you can balance professionalism with a personal touch.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Collinson Group
✨Know Your Stuff
Before the interview, make sure you understand Collinson's services and how they enhance travel experiences. Familiarise yourself with their customer service approach and think about how your skills in Arabic can help them connect with their international clientele.
✨Showcase Your Communication Skills
Since this role requires excellent telephonic communication, practice speaking clearly and confidently in Arabic. You might even want to do a mock interview with a friend to get comfortable with handling objections and providing solutions on the spot.
✨Be Ready for Flexibility
Collinson operates 24/7, so be prepared to discuss your availability for varied shifts. Highlight any previous experience where you successfully adapted to changing schedules or worked under pressure, as this will show your potential employer that you can thrive in a dynamic environment.
✨Demonstrate Problem-Solving Skills
Think of specific examples from your past roles where you resolved customer issues effectively. Be ready to share these stories during the interview, as they will illustrate your customer service orientation and ability to meet targets, which are crucial for this position.
