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- Tasks: Provide top-notch customer service via calls, emails, and live chat.
- Company: Join a leading travel company with a focus on customer satisfaction.
- Benefits: Enjoy generous annual leave, maternity/paternity leave, and a discretionary bonus.
- Why this job: Be part of a dynamic team and enhance your travel industry experience.
- Qualifications: Diploma in business or related field; customer service experience preferred.
- Other info: Fluency in English, Cantonese, Mandarin, and Japanese is a must.
The predicted salary is between 24000 - 36000 £ per year.
We are offering:
- 15 to 18 days Annual Leave
- Full Paid Leave (16 weeks Maternity / 14 days Paternity)
- Discretionary Bonus
- Free Priority Pass Membership (unlimited Airport Lounge access)
About this role:
- Handle phone calls / emails / live chat inquiries from members and clients professionally with appropriate solutions effectively
- Deliver quality customer services to members and other stakeholders
- Responsible for all membership related administration works
- Prepare monthly billing and reports in a timely manner
- Perform any ad-hoc tasks as assigned
You might fit for the role if you have:
- Diploma or above in business administration or related discipline
- Experience in customer services in travel industry is preferred
- Excellent communication and problem-solving skills
- Proactive, detail-minded and able to work multi-task in a fast-paced environment
- Excellent command of written and spoken English, Cantonese, Mandarin and Japanese (N1 is preferred)
Customer Service Advisor (Japanese Speaking) Travel Experience · Hong Kong employer: Collinson Group
Contact Detail:
Collinson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Japanese Speaking) Travel Experience · Hong Kong
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent spoken and written English, Cantonese, Mandarin, and Japanese, make sure you're comfortable switching between languages and can express yourself clearly.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you'd handle tricky situations or difficult customers. Having a few examples ready will show that you're proactive and ready to tackle challenges head-on.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're keen on joining us at StudySmarter!
We think you need these skills to ace Customer Service Advisor (Japanese Speaking) Travel Experience · Hong Kong
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially in the travel industry. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your language skills can benefit our team. We love seeing personality, so let your enthusiasm come through!
Showcase Your Language Skills: Since this role requires excellent command of Japanese, make sure to highlight your proficiency clearly. If you have any certifications or experiences that demonstrate your language skills, include them – we’re keen to see what you’ve got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Collinson Group
✨Know Your Stuff
Before the interview, make sure you understand the company and its services. Familiarise yourself with their customer service approach and any recent news or updates. This will show your genuine interest and help you answer questions more effectively.
✨Show Off Your Language Skills
Since this role requires proficiency in Japanese, English, and Cantonese, be prepared to demonstrate your language skills during the interview. Practice answering common interview questions in these languages to showcase your fluency and confidence.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences in customer service, especially in the travel industry, where you successfully resolved issues or improved customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
