At a Glance
- Tasks: Lead transformative change initiatives and engage with stakeholders to drive successful outcomes.
- Company: Join Collinson, a global leader in travel experiences and customer engagement.
- Benefits: Flexible work environment, competitive salary, and opportunities for professional growth.
- Other info: Diverse team culture that values inclusion and personal development.
- Why this job: Be at the forefront of innovation in the travel industry and make a real impact.
- Qualifications: 5-7 years in change management or project management; certification preferred.
The predicted salary is between 60000 - 75000 £ per year.
12 month FTC based in London (2 days in the office). Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.
Purpose of the role: At Collinson International Ltd (CIL), we have a powerful vision: To be a strategic partner to the leading payment networks, issuers and travel companies. Driving customer engagement and incremental value through the world's most valued travel ecosystem. We are embarking on our biggest ever period of transformation - investing time and money to connect consumers, our clients and our partners to each other, and to the elevated experiences they want and expect from us. As part of this, we are establishing a new Transformation team and require a Change Lead to support in the delivery of key initiatives.
The Change Lead role is pivotal in ensuring the successful implementation and execution of change management strategies across Collinson’s programmes. The key responsibilities include:
- Leading and overseeing the delivery of effective change management efforts across programme and business teams as initiatives move through the stages of scoping, design, execution, and closure.
- Monitoring change impact within the programme and driving change management activities, while proactively identifying and escalating risks and issues to ensure successful delivery.
- Engaging and communicating with key stakeholders to raise awareness and understanding of upcoming changes within the workstream.
- Driving the adoption of standardised change management methodologies and tools provided by the TMO to ensure consistency and best practices across the programme.
- Actively contributing to a Change community of practice, fostering the sharing of insights, lessons learned, and continuous improvement of Collinson’s change management capabilities.
Main Accountabilities:
- Change Impact & Approach – Collaborate with stakeholders to understand the change rationale, objectives and target adoption.
- Change Journey – Provide a single view of the transformation delivery roadmap for the programme.
- Stakeholder Engagement – Identify and map key stakeholders, assigning relationships and agreeing engagement approach.
- Transformation Champion - Act as a champion for transformation in the programme, advocating for the transformation approach and processes.
- Communication & Training – Support Communications Leads in articulating benefits, rationale and impact of change initiatives in their programme.
- Change Leadership – Provide coaching and support to leaders and project change managers to better navigate change within the programme.
- Community – Contribute towards the wider change management capability at Collinson.
- Risk and Issue Management – Identify, document and mitigate key change management risks for initiatives in the programme.
- Adoption and evaluation – Use agreed target adoption metrics to lead assessment of adoption and usage.
- Programme Leadership Change – Support or lead the planning & delivery of programme leadership development sessions.
Skills & knowledge requirements:
- Minimum 5-7 years of experience in change management, project management, or organizational development roles, with a management consultancy background preferred.
- Certification in Change Management (e.g., Prosci, APMG Change Management, or equivalent) is highly desirable.
- Project Management certification (e.g., PMP, PRINCE2) is an added advantage.
- Expert knowledge of change management principles and methodologies, including frameworks such as ADKAR or Kotter’s 8-Step Process.
- Proven track record of leading complex change initiatives across multiple business units or functions.
- Experience in managing end-to-end change processes, including planning, executing, and sustaining change.
Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences.
Change Lead employer: Collinson Group
Collinson is an exceptional employer, offering a dynamic work culture that prioritises innovation and employee growth. With a commitment to doing good beyond profit, employees are encouraged to share in the company's success while benefiting from opportunities for professional development and collaboration within a diverse team. Located in London, the role of Change Lead provides a unique chance to be at the forefront of transformative initiatives in the travel sector, all while enjoying a flexible working arrangement that promotes work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Change Lead
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like Collinson Group. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at Collinson Group.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at Collinson Group.
We think you need these skills to ace Change Lead
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Collinson Group and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Collinson Group
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Collinson Group will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to Collinson Group.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Collinson Group.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Collinson Group. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
