At a Glance
- Tasks: Manage and optimise the Strategic Billing Platform for seamless operations and continuous improvement.
- Company: Join Collinson, a global leader in travel experiences and customer engagement.
- Benefits: Enjoy a supportive culture, competitive salary, and opportunities for personal growth.
- Other info: Diverse team with a focus on collaboration and continuous learning.
- Why this job: Be at the forefront of innovation in billing solutions and make a real impact.
- Qualifications: 5+ years in billing platforms and strong understanding of finance processes required.
The predicted salary is between 49500 - 60500 £ per year.
Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme.
The Strategic Billing Platform Manager is responsible for the ownership, governance, operational performance and continuous improvement of the Strategic Billing Platform and associated billing capabilities. The role acts as the accountable owner for the Billing Platform ecosystem, ensuring Billing Platform, Salesforce Revenue Cloud, Finance systems, Data Platform and associated integrations operate as a stable, scalable and supportable enterprise capability.
Key Responsibilities:
- Own and manage the Strategic Billing Platform, ensuring it remains stable, scalable, supportable and aligned to business, commercial and operational priorities.
- Define and maintain the Strategic Billing Platform roadmap, governance model, support model, design standards and best-practice operating principles.
- Act as design authority for Billing Platform configuration, data model extensions and customisation decisions.
- Own service performance and operational health of the Billing Platform, including platform availability, operational KPIs, service reviews, incident trend analysis and continuous improvement activities.
- Define and maintain integration standards between Billing Platform, Salesforce Revenue Cloud, MSD, DocuSign CLM, Snowflake, Finance/ERP platforms, Vertex and other relevant systems.
- Own the integrity, governance and quality of billing data across Billing Platform, Revenue Cloud, Finance systems and the Data Platform.
- Lead continuous improvement initiatives that reduce manual intervention, improve reconciliation accuracy, increase automation and simplify operational processes.
- Act as primary point of contact and senior stakeholder for the Billing Platform vendor relationship.
- Provide clear updates on platform performance, service health, risks, roadmap, vendor activities and strategic priorities to stakeholders.
Knowledge, skills and experience required:
- Degree in Computer Science, Software Engineering, Information Systems, Business Technology or equivalent experience.
- 5+ years’ experience managing a Billing Platform, Revenue Platform or similar commercial / finance platform.
- Practical experience with Salesforce Revenue Cloud, CPQ, pricing, contracting and order-to-cash processes.
- Strong understanding of end-to-end order-to-cash and billing processes.
- Experience integrating Salesforce with billing, finance, ERP, data and operational platforms.
- Strong stakeholder management across Finance, Product, Data, Operations and Technology teams.
- Experience operating in Agile delivery environments.
Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences.
Billing Platform Manager employer: Collinson Group
Collinson Group is an excellent employer that fosters a welcoming and inclusive work culture in the heart of Greater London. With a focus on employee growth and development, we offer flexible part-time roles that allow you to balance your personal commitments while contributing to a dynamic team. Join us to be part of a diverse environment where your contributions are valued and recognised.
