Maintenance Operative in Salford

Location: Salford, Manchester

Salary: £32,000

Working Hours: Mon-Fri 8.30am-5.30pm

The role: The Maintenance Operative is an integral member of the team, responsible for completing all allocated maintenance tasks on-site and delivering excellent customer service to residents.

Responsibilities include:

• Monitor the selected maintenance reporting system ensuring tasks are completed to a high standard, recording the progress and completion of works.
• Respond to maintenance requests, ensuring completion in line with business Service Level Agreement, for Emergency, Urgent and Routine jobs.
• Work within the financial budgets for repairs & maintenance and void works.
• Undertake repair and maintenance tasks to a high-quality including plumbing; joinery and carpentry; painting/decorating; maintenance of lighting as per agreed scope.
• Identify any materials required to complete the works which will be approved and ordered through agreed suppliers.
• Support the Facilities Manager by completing building maintenance and plant room inspections requirements as directed.
• Ensure stock, tools & materials are kept to an acceptable level & usable standard.
• Communicate effectively & continuously as reasonably practicable with the facilities manager & other departments as required.
• Undertake void inspections, advising and completing void unit works including painting & decorating, lock changes, rubbish, or furniture removal, etc.
• Triage and respond to maintenance requests made by residents, ensuring timely resolution, identifying when a specialist contract needs to be appointed.
• Move furniture and heavy items from location to location on site as required.
• Understand and respond to health and safety matters in an appropriate & timely manner.
• Work in a safe manner and observe the Company’s Health & safety rules and procedures.
• Comply with policies, procedures, and service standards.
• Support with maintaining positive relations between teams, residents, contractors, Police and PCSOs and the local community.
• Ensure all common parts of the site including refuse and recycling facilities are frequently inspected and maintained to the highest standards of repair & cleanliness.
• Ensure all waste and recycling bins are available for weekly collection.
• Undertake external grounds work including litter picking, basic landscaping, and upkeep of communal outdoor spaces.
• Monitor all contractors providing estate and management services to ensure agreed standards are achieved and provide regular feedback on contractor performance and conduct to supervisors.
• Promptly report any incidents or accidents to the Residents Services Manager or Facilities Manager using the correct system and documentation.
• Adjust working hours on a flexible basis to meet the needs of the business and residents.
• Work within the scope of building safety regulations, reporting any incidents, hazards, or concerns promptly.
• Identify and report cases of Damp, Mould and Condensation (DMC), following company processes and timelines for resolution, and support residents in the education of preventing DMC.
• Conduct weekly compliance testing, including fire alarm checks, AOV (Automatic Opening Vent) testing, Emergency light, and other safety systems, when required.
• Collaborate across the Cluster to support property maintenance needs, sharing resources and expertise where required.
• Provide support to the Resident Services Team (RST) as and when required, assisting with their duties to ensure seamless service delivery.

The Person:

• Prior experience working in a handyman or maintenance role.
• Knowledge of H&S requirements.
• Good time management.
• Good organisational skills.
• Excellent communication skills.
• Great customer service skills.

If you’re interested in this position and you possess the required skill set, then apply now. Should you have any further questions, contact Martha Kiernan at Collins Property Recruitment.

Should this role not be for you, but you would like to refer a friend or colleague to us, we’ll happily give you £300 worth of vouchers if we successfully place them!