At a Glance
- Tasks: Be the friendly first point of contact for customers and support the lettings team.
- Company: Join a leading property company with a vibrant Newcastle Head Office.
- Benefits: Earn £24,000 with a Monday-Friday schedule and occasional Saturdays.
- Other info: Enjoy a supportive work environment with opportunities for growth.
- Why this job: Create great customer experiences while developing your communication skills.
- Qualifications: Soft skills are essential; previous experience is a plus.
The predicted salary is between 24000 - 24000 € per year.
The role: While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required. Join a leading property company at their Newcastle Head Office as a Customer Service Advisor, earning £24,000. Working Monday-Friday 9am-5pm, with some Saturdays on a rota basis (9am-4pm), you'll be the friendly first point of contact for customers, helping create a great experience while supporting the lettings team with remote apartment leasing.
Responsibilities:
- Be the first point of contact for customers.
- Support the lettings team.
Customer Service Advisor in Newcastle upon Tyne employer: Collins Property Recruitment
Join a dynamic and supportive team at our Newcastle Head Office, where we prioritise employee well-being and professional growth. As a Customer Service Advisor, you'll enjoy a competitive salary of £24,000, a friendly work culture, and opportunities for career advancement within a leading property company. Our commitment to fostering a positive environment ensures that you can thrive while making a meaningful impact on customer experiences.
Contact Detail:
Collins Property Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Newcastle upon Tyne
✨Tip Number 1
Make sure to brush up on your soft skills! As a Customer Service Advisor, being friendly and approachable is key. Practice active listening and empathy to show you can connect with customers.
✨Tip Number 2
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 3
Prepare for the interview by role-playing common customer service scenarios. This will help you think on your feet and demonstrate your problem-solving skills when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Advisor in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, as a Customer Service Advisor, you'll be the first point of contact for customers, so show us how approachable you can be!
Highlight Relevant Experience:Make sure to showcase any previous customer service experience you have. We’re looking for those soft skills that make you a great fit for this role. Whether it’s handling queries or resolving issues, give us examples that demonstrate your ability to create a positive customer experience.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the specific role of Customer Service Advisor. Mention the skills and experiences that align with the job description, and show us why you’re the perfect fit for our team at the Newcastle Head Office.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the details about the position and our company culture!
How to prepare for a job interview at Collins Property Recruitment
✨Know the Company
Before your interview, take some time to research the property company. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Soft Skills
As a Customer Service Advisor, soft skills are crucial. Be prepared to discuss examples of how you've demonstrated empathy, patience, and effective communication in previous roles. Think of specific situations where you turned a negative experience into a positive one for a customer.
✨Prepare for Common Questions
Anticipate common interview questions related to customer service, such as 'How do you handle difficult customers?' or 'Can you give an example of a time you went above and beyond for a customer?'. Practising your responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows that you're engaged and serious about contributing to the company.
