At a Glance
- Tasks: Be the friendly first point of contact for customers and support the lettings team.
- Company: Join a leading property company in Newcastle with a vibrant work culture.
- Benefits: Earn £24,000 with Monday to Friday hours and occasional Saturdays.
- Other info: Great opportunity for career growth and teamwork in a dynamic environment.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Customer-focused, strong communication skills, and IT savvy.
The predicted salary is between 24000 - 24000 € per year.
Join a leading property company at their Newcastle Head Office as a Customer Service Advisor, earning £24,000. Working Monday-Friday 9am-5pm, with some Saturdays on a rota basis (9am-4pm), you'll be the friendly first point of contact for customers, helping create a great experience while supporting the lettings team with remote apartment leasing.
Responsibilities:
- Be the first point of contact for customers, providing knowledgeable and accurate information about homes to rent.
- Receive and respond to enquiries from various sources.
- Ensure all enquiries are logged quickly and accurately on the CRM system.
- Qualify leads accurately according to applicant criteria.
- Provide proactive cross-team support by collaborating with other departments in the completion of tasks and projects.
- Build rapport with customers, positioning them well to meet the onsite resident services team for viewings.
- Book customers onto viewings and confirm viewings with relevant parties.
- Assist with remote viewings.
- Use the applicant database to make phone enquiries and convert them into leads where possible.
- Keep up to date with the company’s key messages, developments, key delivery dates and pricing.
- Undertake regular audits of the system to ensure records are up to date, statuses are correct and duplicate records are cleared.
About you:
- Customer focused with a commitment to and passion for providing excellent service.
- Excellent listening, communication and rapport building skills.
- Strong IT skills; experience in using Outlook, Word and Excel and able to learn new software systems quickly.
- Highly motivated, flexible, proactive and adaptable to change.
- Friendly and engaging phone manner.
- Experience of working in a role managing a high-volume workload.
- A strong team player who is self-motivated and works well under pressure.
- Detail oriented, able to set priorities, complete simultaneous projects and meet tight deadlines.
- Strong time management and organisational skills.
- Proven numeracy skills with a good academic record.
If you're interested in this Customer Service Advisor position and you possess the required skill set, then apply now. Should you have any further questions, contact Martha Kiernan at Collins Property Recruitment.
Customer Service Advisor employer: Collins Property Recruitment
Join a dynamic and supportive team at our Newcastle Head Office, where we prioritise employee growth and development. As a Customer Service Advisor, you'll enjoy a friendly work culture that values collaboration and customer satisfaction, alongside competitive benefits including a salary of £24,000 and a structured work schedule. With opportunities for professional advancement and a commitment to fostering a positive environment, we are dedicated to making your experience both meaningful and rewarding.
Contact Detail:
Collins Property Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and what makes them tick. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your phone skills! Since you'll be the friendly first point of contact, make sure you can communicate clearly and confidently. Try mock calls with friends or family to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team. Don’t forget to follow up after applying to express your interest!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your customer-focused experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since you'll be the friendly first point of contact for customers, it's essential to demonstrate your excellent communication skills in your application. Use clear and engaging language to show us how you can build rapport with customers right from the start.
Be Detail-Oriented:Pay attention to the details in your application. Ensure there are no typos or errors, and that all information is accurate. We love candidates who are detail-oriented, as it reflects the same care we take in our customer service!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at the Newcastle Head Office!
How to prepare for a job interview at Collins Property Recruitment
✨Know the Company Inside Out
Before your interview, make sure you research the property company thoroughly. Understand their values, recent developments, and what sets them apart in the market. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Customer Service Scenarios
As a Customer Service Advisor, you'll need to demonstrate your ability to handle various customer situations. Prepare for common scenarios you might face, such as dealing with difficult customers or providing information about properties. Practising these responses can help you feel more at ease during the interview.
✨Show Off Your Tech Skills
Since the role requires strong IT skills, be ready to discuss your experience with software like Outlook, Word, and Excel. If you’ve used any CRM systems before, mention that too! Highlighting your tech-savviness will reassure the interviewer that you can adapt quickly to their systems.
✨Demonstrate Team Spirit
This position involves collaborating with other departments, so be prepared to talk about your teamwork experiences. Share examples of how you've successfully worked with others to achieve a common goal, and emphasise your flexibility and adaptability in a team setting.
