At a Glance
- Tasks: Provide top-notch customer service and support residents in a high-end environment.
- Company: Join a prestigious residential development in vibrant Bristol.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic role with a chance to organise events and engage with residents.
- Why this job: Be the friendly face of the community and make a real difference in residents' lives.
- Qualifications: Strong communication skills and a passion for customer service.
The role: The Resident Services Associate will be based on a high-end residential development in Bristol. The RSA is responsible for being the first point of contact for residents, always providing excellent customer service. The RSA will also be responsible for carrying out front of house duties, viewings, assisting with the smooth running of the lettings process and organising events. Working hours are Monday to Friday, plus one Saturday every three weeks with a day off in lieu. Responsibilities: Deliver excellent front-line customer service, including reception, meet greet, parcel handling, inspections, lettings viewings and resident support in person, by phone and email. Manage resident move-ins and move-outs, including property inspections and ensuring a seamless customer journey. Handle resident enquiries and complaints, escalating issues where appropriate. Coordinate with internal teams to ensure the smooth delivery of resident services. Support front and back of house operations, amenity spaces, void management, tenancy administration and income management. Manage amenity space bookings and coordinate cleaning where required. Assist with the lettings process from offer acceptance through to move-in. Arrange contractors, maintenance and cleaning by raising work orders and scheduling jobs. Maintain resident ...
BTR Resident Services Associate employer: Collins Property Recruitment
Join a dynamic and growing specialist property finance lender in North West London, where your expertise as a Senior Underwriter will be valued and rewarded. With a strong focus on career progression and a collaborative work culture, you'll have the opportunity to shape underwriting standards while mentoring junior colleagues. Enjoy a competitive salary and the chance to make a meaningful impact in a company known for its exceptional service and fast, commercially sound lending decisions.
Contact Details:
Collins Property Recruitment Recruitment Team
