At a Glance
- Tasks: Deliver exceptional customer service and manage front-of-house duties in a high-end residential setting.
- Company: Leading Build to Rent company with a focus on community and resident satisfaction.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Join a supportive team and enjoy exciting events while building lasting relationships.
- Why this job: Be the friendly face of a vibrant community and make a real difference in residents' lives.
- Qualifications: Experience in hospitality or property services, excellent communication skills, and strong organisational abilities.
The predicted salary is between 31500 - 38500 £ per year.
A leading Build to Rent company is seeking a Community Host for a high-end residential (Build to Rent) development in Edinburgh.
The Resident Host liaises with residents and delivers consistently excellent customer service. They also manage front-of-house duties, serve as the first point of contact, coordinate building maintenance and support tenancy administration. Your working hours will be 40 per week, over five days including some weekends.
Responsibilities:
- Deliver exceptional customer service to residents
- Act as first point of contact for residents, respond positively to customer queries and complaints
- Log communication with residents
- Support the organisation and execution of events, creating a community
- Carry out administrative support including logging maintenance requests and updating databases
- Carry out leasing activities such as viewings and follow-ups
- Support with marketing
- Follow health & safety procedures
- Chase outstanding rent arrears
- Raise purchase orders
About you:
- Highly organised and able to multitask
- Excellent written and spoken English
- Proven experience in property, resident services, guest relations, hospitality or sales
- Ability to build long lasting relationships
If you’re interested in this BTR Resident Host position and you possess the required skill set, then apply now.
Resident Host in Edinburgh employer: Collins Property Recruitment Careers
As a Resident Services Associate at our high-end residential development in Leeds, you will join a dynamic team that prioritises exceptional customer service and community engagement. We offer a supportive work culture with opportunities for professional growth, ensuring that every employee feels valued and empowered to excel in their role. With competitive benefits and a focus on work-life balance, this position is perfect for those seeking a rewarding career in a vibrant environment.
Contact Details:
Collins Property Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Host in Edinburgh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Collins Property Recruitment Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Collins Property Recruitment Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Host in Edinburgh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Collins Property Recruitment Careers:Your cover letter is your chance to shine! Tell us why you want to work at Collins Property Recruitment Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Collins Property Recruitment Careers!
How to prepare for a job interview at Collins Property Recruitment Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
