BTR Resident Host

The company:
A leading Build to Rent company is seeking a Resident Host for a high-end residential (Build to Rent) development in London. Working days are 4 days on, 4 days off, and hours between 7am – 7pm.
The role:
The Resident Host is responsible for liaising with residents, always providing excellent customer service. The Resident Host will also be responsible for carrying out Front of House duties, acting as first point of contact for residents, building maintenance and tenancy administration.
Responsibilities:
Deliver exceptional customer service to residents
Act as first point of contact for residents, respond positive to customer queries and complaints
Front desk duties including signing in visitors to the building, parcel management and allowing access for contractors
Log communication with residents
Support the organisation and execution of events, creating a community
Building inspections
Carry out administrative support including logging maintenance requests and updating databases
Follow health & safety procedures
Chase outstanding rent arrears
Raise purchase orders
About you:
Highly organised and able to multitask
Excellent written and spoken English
Proven experience in property, resident services, guest relations, hospitality or sales
Ability to build long lasting relationships
If you’re interested in this Resident Host position and you possess the required skill set, then apply now. Should you have any further questions, contact Martha Kiernan at Collins Property Recruitment.
Should this role not be for you, but you would like to refer a friend or colleague to us, we'll happily give you £300 worth of vouchers if we successfully place them!
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