Operations Centre Manager

Location: HS Marston Aerospace Limited, Wobaston Road, Fordhouses, Wolverhampton, WV10 6QJ

Date Posted: 2025-10-08

Country: United Kingdom

Position Role Type: Unspecified

ROLE & PURPOSE OF THE POSITION

The Operations Manager is responsible for the Operations team which includes Production, Manufacturing Engineering, Planning and Logistics. You will lead an Operations Management team to deliver and execute on the site Operational Output and Operations Strategy. Promote an environment that challenges the existing process and strives for excellence through continuous improvement and flexibility. Accountable for delivering rigorous Safety (S), Quality (Q), Delivery (D), Cost (C, Lean (L)/People (P) targets across the function, introducing new products and processes and unleashing the department\’s potential.

Responsibilities

• On Time Delivery (OTD), Cost and Quality to the customer.
• Deliver and manage the annual operational sales plan for the department / site.
• Install the ‘Tier’ process into the Wolverhampton Site (Tier 1, 2, 3 and 4) using SQDCP principles.
• Fully responsible for the day-to-day production and delivery process across the entire Operational area, ensuring key business deliverables are met and exceeded, including OTD, productivity, sales, inventory controls & budget adherence.
• Act as the primary senior interface with other supporting functions e.g. Engineering, Supply Chain, Quality and Finance.
• Generate future state capacity plans for capital expenditure modelling.
• Ensure capacity and capability processes are implemented in order to meet agreed customer requirements and act as sponsor for associated capital expenditure.
• Responsible for managing the departmental budgets and meeting cost and budget targets, proactively identifying savings and driving associated initiatives through to a successful conclusion.
• Efficiently introducing new product to the production line driving associated manufacturing, process and quality controls are in place from the outset.
• Ensure that product is produced using approved parts and processes and that quality/yield issues are proactively managed to reduce the cost of poor quality.
• Drive Continuous Improvement and implement future state Operations strategy to optimise business capability and reduce operational overhead.
• Strong people management skills, with the ability to deliver results by empowering your team; comfortable with providing performance related feedback and challenging, mentoring and coaching individuals.
• Lead the operations & manufacturing engineering team to achieve outstanding delivery quality, productivity performance and a clear path to embed manufacturing best practices.
• Evolve operational capabilities to meet current and future customer needs and enable delivery of new commercial opportunities.
• Manage operational budgets to promote profitability and ensure the Company has all the resources required to meet its objectives within agreed financial parameters.
• Support & lead the development of a continuous improvement culture through CORE, develop and have ownership for the site Operations transformation plan (5yr).
• Mentor, coach and develop the capabilities of the leaders in your team to develop a strong Operations Management team.
• Manage the payroll/overtime for the department(s).
• Manage and ensure delivery of Capital investments i.e. CAPEX.
• Drive Productivity using Lean tools such as 5S, standardization, visual management.
• Manage and lead business planning – Load & Capacity / SIOP.
• Drive utilisation to >90% across your function.
• Lead and implement a multi skilled workforce to be agile and meet customer needs i.e. planning, organising, developing, coaching, training, engagement.
• Lead, set standards, guide and coach in line with the Collins Aerospace core values.
• Setup and drive Key Performance Indicators (KPIs) for the department driving a world class business.
• Provide leadership to the department and ensure any customer issues are resolved.
• Drive root cause analysis using the CAPA system for faults both internal and external customers.
• Maintain and develop customer relationships and provide exceptional customer service.
• Lead the Quality function and associated Quality Management Systems (QMS).
• Perform appraisal reviews with the Operations team / direct reports.
• Take responsibility and show initiative with a readiness to own decisions and their outcomes.
• Work by the Collins Aerospace Core Values.
• Accountable for Safety, Quality, Delivery, Cost and People (SQDCP) reviews including: Safety (compliance to EHS policy, risk assessment, safe systems of work, accidents/incidents, 5S), Quality (customer issues/returns, ISO9001/AS9100 compliance, process adherence, Right First Time, CoPQ, Quality Notes, calibration), Delivery (schedule adherence, OTIF/OTD, schedule optimization, inventory reduction, lead time reduction, subcontractor performance, balanced workflow, CORE), Cost (paid service revenue/recoveries, Capex, CoPQ, Lean tools to eliminate waste, inventory management), and People (communication, involvement & engagement, multi-skilling, learning and development, succession planning, strategic projects, Collins Aerospace ambassador, values).
• Lead the development of a continuous improvement culture and site Operations transformation plan (5-year).

Qualifications / Experience

• Degree qualification in Mechanical / Aerospace Engineering or related field is preferred.
• Chartered / Incorporated Engineer.
• Time served apprentice.
• Track record of delivering a world class operation.

This position may involve access to export-controlled information and hardware where an export license would be required for compliance with applicable laws and regulations. Employment will be subject to satisfactory security checks, export license approval, and if required, completion of a non-disclosure agreement.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.