At a Glance
- Tasks: Be the key link between customers and operations in aerospace.
- Company: Join Collins Aerospace, a leader in innovative aircraft solutions.
- Benefits: Enjoy 25 days leave, bonus schemes, and private medical insurance.
- Other info: Flexible working environment with opportunities for continuous learning.
- Why this job: Shape the future of aerospace while growing your career in a supportive team.
- Qualifications: Experience in fast-paced aerospace environments and strong customer service skills.
The predicted salary is between 52200 - 63800 £ per year.
- Country: United Kingdom
- Position Role Type: Onsite
- Job Opportunity: Principal Specialist Customer Service
- Company: Collins Aerospace
Are You Ready to Shape the Future of Aircraft Interior Components?
At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems.
With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can.
Together, we push the boundaries of known science and find new ways to connect and protect our world.
Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry.
With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market.
Join us and help shape the future of aerospace and defense.
Principal Analyst, Customer Service is the liaison between the customer and operations.
Customer Service is the voice of the customer to shop operations and the voice of shop operations to the customer.
Both internal and external interaction and communication must be performed in a timely and professional manner to ensure exceptional performance, contractual compliance, and customer satisfaction.
The role plays a key part in supporting aftermarket repairs within the Service and Specialty Products (S&SP).
Key Responsibilities
- Represent MRO as main POC for internal and external customers
- Collect and report MRO status, risks to manager
- Manage tasks and queues in a timely manner
- Ensure all customer requirements are identified and communicated
- Obtain additional information from the customer when needed
- Manage orders to proactively mitigate TAT (Turn Around Time)
- Perform timely hold management
- Provide additional support as requested
- Participate in customers meetings: in person or remote
- Required Skills & Experience
- Experience working within a fast-paced aerospace or manufacturing environment
- Working knowledge of MRP (E1) systems and repair documentation processes.
- Advanced proficiency in Microsoft Office applications, including Excel, Word, Power Point, and Access.
- Strong understanding of repair, customers service support processes within a MRO environment.
- Ability to analyze and resolve customer issues using sound judgment and prior experience, established escalation path within organization
- Preferred Skills & Experience
- Aerospace industry experience is desirable
- Strong customer-focused mindset
- High attention to detail in documentation preparation: quotes, reports.
- Self-motivated with the ability to work independently with limited supervision.
- Ability to operate effectively both autonomously and within a team environment.
- Strong communication skills enabling collaboration with peers, leadership, and cross-functional teams.
- Ability to make timely and effective decisions within a dynamic MRO environment.
- Continuous improvement mindset with a willingness to learn and develop technical expertise.
- Strong problem-solving capability within Aerospace MRO environment.
Why Join Us?
At Collins Aerospace, we believe in empowering our people to make a real difference.
You'll be part of a supportive, innovative team where your contributions are valued, and your career growth is encouraged.
With excellent benefits, a flexible working environment, and the opportunity to work on cutting-edge aircraft interior components, this is the perfect chance to take your machining career to the next level.
What We Offer
- 25 days Annual Leave + Bank Holidays
- Bonus Scheme
- Fantastic Pension Scheme
- Private Medical Insurance
- Employee Assistance Programme for personal support
- Cycle to Work Scheme and other employee discounts
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other - propel us all higher, again and again.
RTX adheres to the principles of equal employment.
All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
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Principal Specialist, Customer Service in Leighton Buzzard employer: Collins Aerospace
Collins Aerospace is an exceptional employer, offering a dynamic work environment in Solihull that prioritises employee growth and development. With a strong focus on flexible working arrangements and a family-friendly approach, employees benefit from competitive salaries, comprehensive health insurance, and generous annual leave policies. The company fosters a culture of collaboration and innovation, ensuring that team members can build meaningful relationships with customers while contributing to the safety and efficiency of airline operations across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Specialist, Customer Service in Leighton Buzzard
✨Join Aerospace Forums and Groups
Get involved in aerospace engineering forums and online communities, like the AIAA (American Institute of Aeronautics and Astronautics). It's a great way to meet industry peers and stay updated on job openings and trends in the field.
✨Attend Industry Conferences
Keep an eye on upcoming aerospace conferences and events where you can network with professionals and showcase your interest. Events like the Farnborough International Airshow are not just about flying machines; they're a goldmine for connections and potential job leads.
✨Spotlight Your Projects
Make sure to highlight any hands-on experience or projects on your portfolio that showcase your skills in aerospace engineering. Employers love seeing practical applications of theoretical knowledge. Show us what you've got!
✨Apply Directly on Company Websites
When you find companies you want to work for, head straight to their careers page to apply for full-time roles, like the one with Collins Aerospace for a Principal Specialist, Customer Service. This often puts your application in front of the right people faster than just waiting for job boards!
We think you need these skills to ace Principal Specialist, Customer Service in Leighton Buzzard
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for the aerospace engineering role at Collins Aerospace, make sure to highlight your technical expertise. Include specific software skills, like CAD tools or simulation software, and any relevant engineering projects you’ve worked on. This is your chance to really shine and showcase your engineering toolkit!
Don't Skip Your Projects!:Include a section in your CV dedicated to projects that demonstrate your problem-solving abilities in aerospace engineering. Whether it's a university project, an internship, or personal work, we love seeing how you’ve applied your skills in real-world scenarios. Make it clear what your role was and the impact of the project.
Show Your Passion in Your Cover Letter:At Collins Aerospace, we're not just looking for skills – we want to know why you’re passionate about aerospace engineering. Use your cover letter to express what excites you about aviation technology and your career goals. Share any relevant experiences or inspirations that have led you to apply for this full-time position.
Tailor Your CV for Aerospace:Make sure your CV is specifically tailored to aerospace engineering. Focus on your education, any certifications, and your work experience, ensuring you highlight aspects that relate directly to the role. Don’t forget to mention any internships or apprenticeships that have given you hands-on experience.
How to prepare for a job interview at Collins Aerospace
✨Brush Up on Your Technical Knowledge
Aerospace engineering is all about technical precision, so make sure you’re comfortable with key concepts like aerodynamics, propulsion, and materials science. We recommend going through any relevant coursework or projects you’ve worked on – these real-world examples can illustrate your understanding during the interview with Collins Aerospace.
✨Showcase Your Projects with Confidence
Make sure to have a portfolio ready that details any significant projects you've worked on, whether it’s a group assignment or a personal endeavour. Be prepared to discuss the challenges you faced, the tools you used, like CAD software, and what you learned from the experience, as this will show your problem-solving skills in action.
✨Prepare for Technical Interviews
Expect some technical questions or even problem-solving exercises during your interview with Collins Aerospace. Get familiar with design challenges or theoretical problems related to aerospace; this can range from calculating lift and drag forces to materials selection under stress. Practising these can help you feel more at ease when faced with tricky questions.
✨Emphasise Your Passion and Teamwork Skills
As a full-time candidate, it’s crucial to convey your passion for aerospace engineering and your ability to work in teams. Highlight any group projects or internships you've done, focusing on how you collaborated with others to achieve a goal. Companies like Collins Aerospace love seeing candidates who not only have technical skills but also fit well within their team culture.
