Programme IT Support Engineer in Great Malvern

Provide technical support and sustainment for deployed systems, following company processes, procedures and work instructions to help retain AS9100 accreditation.

Support programmes during the build phase of multi-server, multi-client systems, including hardware assembly, software installation and configuration.

Plan and execute testing on newly built and upgraded systems, including Integration Testing, Factory Acceptance Testing (FAT) and System Acceptance Testing (SAT).

Deliver office-based technical support to customers via phone and email, with occasional out-of-hours support (evenings/weekends) by prior arrangement.

Travel within the UK and overseas to deliver, commission, upgrade, diagnose and rectify issues on systems originally built in Malvern, covering technologies such as Microsoft products, Linux distributions, Active Directory, certificates, networking, storage solutions and virtualisation.

Maintain and manage locally held replicas of customer systems for troubleshooting and upgrade testing.

Provide technical representation and input at programme Gate reviews, Engineering Review Boards, Design Reviews and proposals, supporting both Programme Management and Business Development.

Demonstrate software and systems to internal and external customers, and contribute to continuous improvement and lean activities.

What You Will Learn

• Build deep, hands-on experience across a wide range of technologies: Microsoft and Linux platforms, networking, storage, virtualisation, Active Directory, certificates and more.
• Learn how complex, secure multi-server, multi-client systems are built, tested, deployed and sustained throughout their lifecycle.
• Gain exposure to customer environments in the UK and overseas, understanding how systems are used operationally and how to support them effectively.
• Develop your skills in system testing (Integration, FAT, SAT), troubleshooting and root cause analysis on live systems.
• Strengthen your communication, stakeholder management and customer-facing skills through direct engagement with internal teams and external customers.

Qualifications You Must Have

• Proven experience in an IT Systems Engineer, Systems Administrator or similar technical support role.
• Practical experience building, configuring and supporting multi-server, multi-client systems.
• Solid knowledge of Microsoft technologies and at least one Linux distribution, plus core infrastructure concepts such as networking, storage and virtualisation.
• Strong problem-solving skills, with the ability to work independently, including when travelling and supporting customers abroad.
• Good written and verbal communication skills, with the ability to build effective working relationships with internal and external teams.
• Willingness and ability to travel in the UK and overseas, and to occasionally provide out-of-hours support with prior notice.
• Ability to obtain and maintain the relevant UK security clearances required for the role.

Qualifications We Prefer

• Experience with Red Hat Enterprise Linux (RHEL).
• Background working in defence, aerospace or similarly regulated, mission-critical environments.
• Experience supporting customer-facing systems and providing remote technical support.
• Familiarity with formal test phases such as Integration Testing, FAT and SAT.
• Experience participating in technical reviews, Engineering Review Boards or Design Reviews.

A varied, hands-on role working across the full lifecycle of complex IT systems: build, test, deployment, sustainment and upgrade.

The opportunity to work closely with UK and international customers, combining technical depth with real-world impact.

Access to learning and development to help you expand your technical and professional skills.

Being part of Raytheon UK and the wider RTX family, with the chance to collaborate with expert colleagues across multiple disciplines and locations.

This is an onsite role based at our Malvern office. You’ll spend the majority of your time on site working with the PDS team and lab systems, with regular travel to customer sites in the UK and overseas as required by programmes.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.