Regional Technical Field Support Engineer
Location: Solihull, UK (Remote)
Role: Provide expert technical support for Collins Aerospace wheel and brake customers across Europe, directly impacting airline operations and maintenance confidence.
Responsibilities
- Provide regional technical support for Collins Aerospace wheel and brake customers.
- Support airline and MRO customers with technical queries, operational issues and product guidance.
- Help maintain the highest standards of customer support across technical sales, campaigns, retrofit activity and competitions.
- Build strong, long‑term relationships with customers through responsive, clear and credible technical communication.
- Work closely with internal teams to support customer needs, product performance and future opportunities.
- Act as a technical voice for Collins Landing Systems in the region, helping customers operate with confidence, safety and efficiency.
- Support ongoing customer engagement by combining technical expertise with a strong service mindset.
Learning & Development
- Landing Systems product support.
- Airline and MRO technical operations.
- Customer relationship management.
- Technical sales and campaign support.
- Retrofit and in‑service support activity.
- Cross‑functional collaboration across engineering, operations, commercial and customer support teams.
Qualifications – Must Have
- Diploma in Aviation Maintenance or equivalent academic and/or practical experience in aircraft mechanical, electrical, hydraulic systems and/or powerplant.
- Minimum of four years’ experience in the design and/or maintenance of aircraft, aircraft systems or aircraft appliances, or equivalent professional experience.
- Strong technical communication skills.
- Ability to build trusted, long‑standing customer relationships.
- Aircraft wheels, brakes and landing gear experience considered an asset.
Qualifications – Preferred
- Bachelor’s degree.
- Ten years’ relevant experience.
- Previous exposure to airline maintenance activities.
- Technical familiarity with aircraft wheels, brakes and landing gear.
- Experience working directly with airline or MRO customers.
Benefits
- Competitive salary.
- Flexible working, hybrid and family‑friendly approach.
- Outstanding state‑of‑the‑art facilities and laboratories.
- Life insurance.
- Excellent corporate pension plan with a 2:1 matched contribution up to 10%.
- Private health insurance.
- 25 days annual leave plus ability to buy/sell up to 5 days.
- Career development.
- Half‑day working on Fridays.
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
Candidates will be subject to baseline personnel security standard (BPSS) and background checks.
