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- Tasks: Support Business Aviation customers with technical issues and provide training on avionics systems.
- Company: Collins Aerospace is a leader in aerospace technology, solving complex challenges in the industry.
- Benefits: Enjoy flexible working, private medical insurance, a fantastic pension scheme, and 25 days annual leave.
- Why this job: Join a dynamic team, gain hands-on experience, and make an impact in the aviation sector.
- Qualifications: Experience with aircraft avionics systems and excellent communication skills are essential.
- Other info: Travel up to 75% within the EMEA region; be part of a supportive and innovative work culture.
The predicted salary is between 28800 - 42000 £ per year.
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Location:
Rockwell Collins UK Limited, Pegasus One, Gatwick Road, Crawley, RH10 9AY
Date Posted:
2025-07-15
Country:
United Kingdom
Location:
Rockwell Collins UK Limited, Pegasus One, Gatwick Road, Crawley, RH10 9AY
Position Role Type:
Unspecified
ARINCDirect’s Global Field Services team are strategically based around the globe, to ensure our Business Aviation customers have local onsite technical support when they need it. The team is staffed with highly skilled, dedicated professionals with many years of experience in the aviation industry.
An exciting opportunity has become available for a Field Service Engineer to join the team. Reporting to the Global Field Services Manager, the successful candidate will have the flexibility and autonomy to manage their own workload supporting our Business Aviation customers onsite, throughout the EMEA region.
What you will do:
- Provide remote and onsite technical support, to help troubleshoot, test and configure Datalink, Satcom and Cabin Network systems for ARINCDirect services
- Act as primary technical support contact for specific customers/regions and be responsible for any technical issues raised; be able to establish and grow strong customer relationships at all corporate levels.
- Able to demonstrate a logical and well developed troubleshooting methodology, cultivated from years of on-aircraft experience. Liaising with various equipment OEMs when necessary, to resolve customer issues in a timely manner.
- Provide technical support and guidance for customer modifications, upgrades and equipment installations.
- Assist with Technical Support team coverage when necessary, to ensure customers receive the best possible support experience from our Technical Centre of Excellence.
- Provide support and advice to the sales team; engage in a technical sales role when required.
- Conduct in-depth technical training to customers in a variety of training environments, with a high standard of presentation skills, remotely or at Customer premises.
- Help to compile and maintain Configuration / Troubleshooting Guides and Knowledge Articles, ensuring the group’s technical resources are kept up to date.
- Maintain level of expertise on all OEM’s datalink, satcom and cabin network equipment, in order to ensure swift resolution of customer issues.
- Maintain familiarity with all ARINCDirect services to enable discussions with existing and prospective customers to promote all of the company’s offerings.
- Be able to work on own initiative, managing own travel and support requirements, build good relationships with other team members and foster a strong mutually supportive attitude promoting teamwork across the whole Technical Centre of Excellence.
- Develop strong working relationships with local MROs/Service Centres to help drive new business development in the region.
- Assist our Collins Avionics CSE counterparts whenever necessary, demonstrating the depth of the wider Collins’ Technical support offering to our customers.
Skills / Qualifications you must have:
- Proven relevant experience working with aircraft avionics systems.
- Expertise in Satcom and cabin networking systems
- Professional in appearance and manner
- Candidate must be able to travel (up to 75%) with short notice to a customer location within the EMEA region.
Skills / Qualifications we prefer:
- Motivated self-starter with problem-solving talent, must be able to self-manage and work independently.
- Excellent communication and interpersonal skills and ability to prepare and present technical reports and briefings in a clear and concise manner to internal and external customers.
- Detail-oriented, highly organised with the ability to work on multiple accounts and activities simultaneously.
- Ability to work well in dynamic environment and to anticipate and mitigate problems; excellent conflict resolution, troubleshooting and diagnostic skills.
- A Customer-centric attitude, with the dedication and flexibility to go that extra mile to ensure customer satisfaction.
What we can offer you:
- Competitive salary and bonus structure
- Flexible Working
- Private Medical Insurance
- Health & Wellbeing Cash Plan
- Fantastic Pension Scheme which operates as a 2:1 match up to 10%
- Life Assurance
- 25 days annual leave plus bank holidays plus the ability to buy / sell up to 5 days each year
- Employee selectable top up benefits
- Peer Recognition awards
- And so much more!
Key Words:
#Satcom #Cabin Network Systems #Aircraft Avionics Systems #Datalink
Joining Collins Aerospace isn’t just about finding a job; it’s about embarking on a journey to redefine the future of aerospace technology.
Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defence industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.
Apply now to learn more!
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
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Field Service Engineer (Aircraft Avionics) employer: Collins Aerospace
Contact Detail:
Collins Aerospace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer (Aircraft Avionics)
✨Tip Number 1
Familiarise yourself with the latest advancements in aircraft avionics systems, particularly in Satcom and cabin networking. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the aviation industry, especially those who work with Collins Aerospace or similar companies. Attend industry events or join relevant online forums to build connections that could provide insights or referrals for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully resolved technical issues in previous roles. Highlighting your problem-solving skills and ability to work independently will resonate well with the hiring team.
✨Tip Number 4
Showcase your customer-centric attitude by preparing to share experiences where you went above and beyond to ensure customer satisfaction. This aligns perfectly with the role's emphasis on building strong relationships with clients.
We think you need these skills to ace Field Service Engineer (Aircraft Avionics)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with aircraft avionics systems, Satcom, and cabin networking. Use specific examples to demonstrate your expertise and problem-solving skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Field Service Engineer role at Collins Aerospace. Mention how your background aligns with their needs and your ability to build strong customer relationships.
Showcase Technical Skills: Clearly outline your technical skills related to troubleshooting, testing, and configuring Datalink and Satcom systems. Provide examples of past experiences where you successfully resolved technical issues.
Highlight Soft Skills: Emphasise your communication and interpersonal skills in your application. Mention any experience you have in conducting technical training or presentations, as these are crucial for the role.
How to prepare for a job interview at Collins Aerospace
✨Showcase Your Technical Expertise
Make sure to highlight your experience with aircraft avionics systems, especially in Satcom and cabin networking. Be prepared to discuss specific projects or challenges you've faced and how you resolved them.
✨Demonstrate Problem-Solving Skills
Since the role requires troubleshooting and technical support, be ready to share examples of how you've approached complex problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer-Centric Attitude
Collins Aerospace values a customer-centric approach. Prepare to discuss how you've gone the extra mile for customers in previous roles and how you build strong relationships with clients.
✨Prepare for Technical Presentations
As the role involves conducting technical training, practice explaining complex concepts clearly and concisely. You might be asked to present a technical topic during the interview, so be ready to showcase your presentation skills.
