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- Tasks: Support and optimise complex systems in a global environment.
- Company: Join Collins Aerospace, a leader in critical systems support.
- Benefits: Attractive salary, private medical insurance, flexible working, and 25 days annual leave.
- Other info: Be part of a global team with excellent career growth opportunities.
- Why this job: Make a real impact while growing your skills in a fast-paced tech environment.
- Qualifications: Strong technical skills in server systems and troubleshooting required.
The predicted salary is between 50000 - 65000 £ per year.
Are you a systems-focused engineer who thrives on solving complex technical challenges and keeping critical environments running at their best?
We are looking for a Customer Service Engineer to join our team in Crawley, Sussex. This is a global support role with third-line support responsibilities for the Customer Service Engineering team, playing a key part in the design, build, and ongoing support of customer solutions across a complex technical environment. This is a fantastic opportunity for someone with strong troubleshooting ability, broad systems knowledge, and a passion for delivering resilient, secure, and high-performing server and network solutions in a global setting.
What You Will Do
- Build and configure server systems from the ground up
- Carry out pre-installation hardware and software staging and configuration
- Support technical project builds, quality assurance activities, and solution rollouts
- Participate in beta testing for new and modified code, providing detailed feedback to improve performance and usability
- Provide high-level factory support to global deployment teams, first-line site administrators, and second-line factory support teams
- Produce technical documentation including whitepapers, bulletins, installation guides, and system diagrams
- Work within ISO processes, applying structured troubleshooting methodologies and high technical standards
- Implement, manage, and troubleshoot backup systems, antivirus tools, data replication technologies, and server operating systems
- Ensure systems remain secure through effective patch management and adherence to best practice
- Share knowledge and provide technical guidance to Global Support teams
- Take part in scheduled and rotational out-of-hours third-line support for production customer systems
What We Are Looking For
- A broad working knowledge of Airport IT systems
- Strong understanding of the TCP/IP protocol suite
- The ability to carry out independent technical research and problem-solving
- Experience with imaging software
- Proficiency in scripting and automation tools including Win32, SQL, PowerShell, and Ansible
- Strong knowledge of server operating systems, particularly Windows Server (2012 to 2025) and Red Hat Enterprise Linux
- Good understanding of databases such as Oracle, SQL Server, SQL Express, Elasticsearch, MongoDB, and Redis
- Hands-on experience with security tools such as CrowdStrike, backup technologies, and data replication solutions
- Strong analytical and troubleshooting skills, with the ability to support complex global environments
Preferred Qualifications
- A degree in Science, Technology, Engineering or Mathematics (STEM), unless prohibited by local laws or regulations
- Typically, 5+ years of relevant experience
Why join us?
At Collins Aerospace, you will be part of a global team working on critical systems that support customers around the world. You will have the opportunity to apply your expertise in a fast-moving technical environment while continuing to grow your skills and career.
What We Offer
- Attractive compensation package
- Private Medical Insurance
- Health & Wellbeing Cash Plan, including dental, optical, therapy, chiropody, and health screening
- Fantastic pension scheme with a 2:1 employer match up to 10%
- Life Assurance and Group Income Protection Scheme participation
- 25 days annual leave plus public holidays, with the option to buy or sell up to 5 days each year
- Flexible working
- Employee Discounts and Flexible Benefits platform
- Staff discounts
- Support with professional fees
- Employee Assistance Programme (EAP)
- And much more
Ready to make an impact? If you are a technically strong engineer with a passion for building, supporting, and improving complex systems in a global environment, we would love to hear from you. Apply now to join Collins Aerospace in Crawley, Sussex.
Customer Services Engineer in Crawley employer: Collins Aerospace
Contact Detail:
Collins Aerospace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Engineer in Crawley
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Collins Aerospace on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the technical interview by brushing up on your troubleshooting skills. We recommend simulating real-world scenarios that you might face as a Customer Service Engineer. Practice makes perfect!
✨Tip Number 3
Showcase your passion for technology! During interviews, share specific examples of how you've tackled complex problems in the past. This will help us see your hands-on experience and enthusiasm for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Services Engineer in Crawley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that align with the Customer Service Engineer role. We want to see how your technical depth and problem-solving abilities shine through!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for this position. Share your passion for building and supporting complex systems, and don’t forget to mention any relevant projects or experiences.
Showcase Your Technical Skills: Be specific about your experience with server operating systems, scripting tools, and troubleshooting methodologies. We love seeing candidates who can demonstrate their hands-on experience in a global environment!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Collins Aerospace
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Airport IT systems and the TCP/IP protocol suite. Be ready to discuss your experience with server operating systems like Windows Server and Red Hat Enterprise Linux, as well as any relevant scripting or automation tools you've used.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex technical challenges in the past. Think about times when you had to troubleshoot issues or implement solutions under pressure, and be ready to explain your thought process.
✨Familiarise Yourself with Their Processes
Research Collins Aerospace's ISO processes and structured troubleshooting methodologies. Understanding their approach will help you align your answers with their expectations and demonstrate that you're a good fit for their team.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of your interview. This could include inquiries about their current projects, team dynamics, or opportunities for professional development. It shows your genuine interest in the role and the company.