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- Tasks: Deploy and support cutting-edge passenger processing systems at major airports.
- Company: Join Collins Aerospace, a global leader in aerospace technology.
- Benefits: Hybrid work, travel opportunities, and career growth in a dynamic environment.
- Why this job: Make a real impact on airport operations while travelling and solving technical challenges.
- Qualifications: Experience in networking, system deployment, and troubleshooting in customer-facing roles.
- Other info: Gain exposure to international projects and work with innovative technologies.
The predicted salary is between 36000 - 60000 £ per year.
Airports never sleep. Neither does the technology that keeps them moving. At Collins Aerospace, we design and deliver the intelligent systems that power passenger journeys across the globe — from check-in and self-service bag drop to biometric validation and airside operations. Behind every seamless airport experience is robust infrastructure, secure networks and experts who make it all work.
We're now looking for a Customer Service Engineer to join our Crawley team and help deploy and support mission-critical passenger processing systems across the EMEA region. If you enjoy solving real-world technical problems, working hands-on with both software and hardware, and travelling to major airport sites — this could be your next move.
What You’ll Be Doing
- Lead and support airport deployments of Passenger Processing Systems including CUPPS, CUSS, Self-Service Bag Drop, and Airport Solutions such as AODB / RMS, BRS, Baggage Message Systems, Passenger Validation & eGates.
- Deploy and support LAN/WAN infrastructure including Cisco routers, ASA firewalls and switches.
- Build and configure physical servers and bespoke application environments.
- Monitor systems to ensure availability, reliability, performance and security compliance.
- Troubleshoot hardware and software issues in live operational environments.
- Plan, design and implement configurations for tailored software solutions.
- Provide third-level support (onsite and remote) on a rotational basis, including occasional weekend support.
- Create and maintain system documentation and support procedures.
- Collaborate closely with deployment engineers and IT teams across EMEA.
This is a highly visible role requiring independence, sound judgement and technical creativity.
What We’re Looking For
You’ll bring experience in networking and system deployment, ideally within airport or operational environments. Outside the airport deployments, this role is based at our Crawley site for a minimum of 4 days per week.
Essential experience:
- Strong networking knowledge including Cisco CLI, switches and routers.
- Experience deploying and supporting LAN/WAN environments.
- Hands-on troubleshooting across hardware and software.
- Experience working autonomously in customer-facing environments.
- Willingness to travel (approx. 60%).
Desirable qualifications and exposure:
- Cisco CCST or CCNA (CCNP desirable).
- Microsoft MCSE.
- MS SQL experience.
- Exposure to AWS or other cloud providers.
- Experience within Telco or Service Provider environments.
- Knowledge of airport operations and passenger processing systems.
Why Join Collins Aerospace?
Collins Aerospace is a global leader in advanced aerospace and defence solutions. Every day our teams help make travel safer, smarter and more connected. From intelligent airport systems to next-generation aircraft technologies, our work shapes the future of aviation. In Crawley, you'll join a team delivering high-impact solutions into live operational environments across the globe.
You’ll gain:
- Exposure to international airport deployments.
- A technically diverse environment spanning networking, software, infrastructure and cloud.
- Opportunities to grow within a global aerospace organisation.
- Meaningful work that directly impacts millions of passengers.
If you thrive in fast-paced environments, enjoy travelling, and want your technical expertise to power some of the world’s busiest airports — we’d love to hear from you.
Apply Today And Help Redefine The Airport Experience.
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
Customer Service Engineer in Crawley employer: Collins Aerospace
Contact Detail:
Collins Aerospace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Engineer in Crawley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Collins Aerospace or similar companies. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about networking, system deployment, and troubleshooting. We want to see that you can handle real-world problems with ease!
✨Tip Number 3
Show your passion for travel and technology! Since this role involves 60% travel, share your experiences and how you’ve tackled challenges in customer-facing environments. It’ll show you’re ready for the fast-paced airport life.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Engineer in Crawley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Engineer role. Highlight your networking knowledge, troubleshooting experience, and any relevant certifications like Cisco CCST or CCNA.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about working in airport technology. Share specific examples of how you've solved technical problems in the past and how you can contribute to our team.
Showcase Your Technical Skills: In your application, don't shy away from detailing your hands-on experience with hardware and software. Mention any specific systems you've worked with, especially those related to passenger processing or LAN/WAN environments.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at Collins Aerospace
✨Know Your Tech Inside Out
Make sure you brush up on your networking knowledge, especially with Cisco CLI, switches, and routers. Be ready to discuss your hands-on troubleshooting experiences with both hardware and software, as this role demands a solid understanding of these systems.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled real-world technical problems in customer-facing environments. Highlight any experience you have with airport operations or passenger processing systems, as this will resonate well with the interviewers.
✨Demonstrate Your Independence
This role requires a lot of autonomy, so be ready to discuss times when you've worked independently. Talk about how you manage your time and priorities, especially when travelling for deployments or supporting live operational environments.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, deployment processes, and the technologies used at Collins Aerospace. This shows your genuine interest in the role and helps you understand how you can contribute effectively.
