At a Glance
- Tasks: Be the friendly face and voice for patients, handling appointments and essential admin tasks.
- Company: Join a caring medical practice focused on patient well-being.
- Benefits: Gain valuable experience in healthcare, with potential for career advancement.
- Other info: Dynamic role with opportunities to learn and grow in the healthcare field.
- Why this job: Make a difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 28800 - 43200 £ per year.
Are you an organised, friendly, professional individual looking to make a real impact in primary care?
We are currently looking for a receptionist to provide vital cover across all of our primary care and primary care network sites.
You would be the first point of contact for patients and visitors, working in a dynamic, fast paced healthcare environment.
Core hours are between 8:00am and 8:00pm Monday - Friday
Candidates will be required to work across all of our sites.
Main duties of the job
To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others.
To act as the first point of contact for patients contacting us and to portray the practice in the highest possible professional basis.
To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients.
About us
Collingwood Health Group is a progressive, patient-focusedGP practice dedicated to delivering high-quality primary care services. Wefoster a collaborative and supportive team environment and are committed to theongoing professional development of all staff.
Serving a patient population of approximately 24,500 acrossfour sites, we are a well-established, forward-thinking practice providing careto diverse communities. Our scale and multi-site presence enable us to offer adynamic and resilient approach to service delivery. Our organisation is led by a team of 10 dedicated GPPartners and supported by a wide-ranging multidisciplinary team that includesSalaried GPs, Advanced Nurse Practitioners, Practice Nurses, CommunityPractitioners, Physician Associate, Nursing Associates and Healthcare Assistants.
We are also fortunate to have an integrated pharmacy teamcomprising of Clinical Pharmacists and Pharmacy Technicians, who contributesignificantly to the safe and effective management of prescribing and medicationuse
Job responsibilities
For full details of the job description please see the attached document however briefly the role will involve:
Being the first point of contact for patients and visitors whether this be in person or by telephone.
Using care navigation to signpost the patients to the most appropriate clinician.
Undertaking a variety of administrative duties to assist in the smooth running of the practice
Person Specification
Experience
- Experience of Customer Care
- Experience of working in an administrative role
- Experience of working in a primary care setting
- Experience of working with System 1 clinical system
Personal Qualities
- Good interpersonal & communication skills
- Resilient
- Team player
Qualifications
- GCSE Mathematics and English - Grade A - C
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-LjbffrMedical Receptionist in North Shields employer: Collingwood Health Group
As a Medical Receptionist at our practice, you will be part of a supportive and dynamic team dedicated to providing exceptional patient care. We offer a friendly work environment that values collaboration and professional growth, with opportunities for training and development in the healthcare sector. Located in a vibrant community, our practice not only prioritises employee well-being but also fosters a culture of respect and inclusivity, making it an excellent place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist in North Shields
✨Tip Number 1
Make sure you know the ins and outs of the role. Familiarise yourself with common medical terminology and the administrative tasks involved. This will help you stand out during interviews and show that you're genuinely interested in the position.
✨Tip Number 2
Practice your communication skills! As a Medical Receptionist, you'll be the first point of contact for patients. Role-play with a friend or family member to get comfortable handling different scenarios, whether it's booking appointments or dealing with queries.
✨Tip Number 3
Network with professionals in the healthcare field. Attend local events or join online forums to connect with others in similar roles. You never know who might have a lead on a job or can offer valuable advice!
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're keen on joining our team!
We think you need these skills to ace Medical Receptionist in North Shields
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can really help us get a sense of how you'd fit in with our team.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience for the Medical Receptionist role. Focus on your customer service skills and any administrative tasks you've handled before. We love seeing how your background aligns with what we do!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the important bits. This will help us quickly see why you're a great fit for the role!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Collingwood Health Group
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Medical Receptionist. Familiarise yourself with common tasks like booking appointments and processing medication. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As the first point of contact for patients, strong communication skills are essential. Practice answering common interview questions clearly and concisely. You might even want to role-play with a friend to get comfortable with handling different scenarios, especially those involving patient interactions.
✨Showcase Your Organisational Skills
Being organised is key in this role. Prepare examples from your past experiences where you've successfully managed multiple tasks or handled administrative duties efficiently. This will demonstrate your ability to keep the practice running smoothly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the software they use for bookings, or how they handle busy periods. This shows your enthusiasm for the position and helps you gauge if the practice is the right fit for you.
