Estates Manager - Occupier Services - Birmingham

Overview

Colliers is a leading commercial real estate services company. The Estate Manager plays a dynamic and visionary role within the property management team, working to create a vibrant, forward-thinking, and engaging estate with a strong focus on customer experience, community engagement, modern amenities, and integrated technology. The Estate Manager will deliver high-quality facilities management services within a well-managed, service-focused environment, ensuring compliance with statutory, contractual, and company regulations and procedures. The role emphasizes building a strong team culture, promoting staff wellbeing, and maintaining positive relationships with stakeholders and the wider community.

Responsibilities

• Responsible for the day-to-day operations on the estate.
• Lead by example and inspire wider onsite teams.
• Daily walk arounds and inspections, personally engaging with customers.
• Manage all Health & Safety matters on the estate, ensuring high levels of compliance and a safe environment for all building users.
• Procuring and proactively managing planned, proactive, and reactive estate operations, in person or via online systems, ensuring high service levels with evidence recorded on site and in systems.
• Re-tendering service contracts to ensure exacting standards and value for money.
• Understand client requirements and provide solutions to meet and exceed needs and contribute to customer objectives.
• Continuously review and introduce best practice.
• Assist with setting, managing, monitoring, and achieving service charge budget targets.
• Set ESG targets to transform the estate into a community hub with sound environmental performance and wellbeing.
• Embrace a collaborative learning culture and introduce best practice with the team.

Qualifications

Expertise & Professional Development

• You are the “go to” person in your area of expertise for questions from colleagues, clients, and customers.
• You are solutions-focused, advising colleagues and stakeholders with solutions, not problems.
• Excellent knowledge of MS Outlook, Word, Excel, and PowerPoint.
• In-depth H&S and compliance experience, estate management, onsite service partner liaison & performance management.
• Experience with or willingness to learn CAFM reporting systems such as eLogbooks, Meridian, TRAMPS and RiskWise.
• Excellent knowledge of HVAC systems, controls and management.

Commercial Awareness & Value Add

• Operate with awareness of the team’s financial and business objectives.
• Actively seek best-practice ways of working and encourage interactions with clients, customers, guests, and stakeholders.
• Confidently design onsite succession plans.
• Demonstrate commercial awareness and knowledge of customer experience and health & safety market trends.
• Identify new initiatives to enhance customer and estate experiences.

Innovative Thinking & Agility

• Demonstrate creative and innovative thinking to deliver best-in-class results.
• Display a sense of urgency.

Communication & Managing Expectations

• Actively listen and interpret key information from/to clients, customers, colleagues, and service partners.
• Manage and exceed expectations by prioritizing tasks.
• Tailor your message to different stakeholders to ensure clear communication.
• Aim to anticipate needs and exceed expectations.
• Provide required information and prompt resolutions in communications.

Additional Information

Colliers promotes a culture of inclusivity, collaboration, and mutual respect. Diversity is embraced, and every voice is heard. Our approach focuses on relationships to create enduring value, with our people as our most valuable asset.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Consulting