At a Glance
- Tasks: Lead operations, engage with the community, and drive commercial performance at our vibrant Centre.
- Company: Join Colliers, a global leader in commercial real estate services.
- Benefits: Full-time role with competitive pay and opportunities for growth.
- Other info: Dynamic work environment with a focus on teamwork and community engagement.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Strong analytical skills and a passion for customer service are essential.
The predicted salary is between 36000 - 60000 £ per year.
Destination Manager
Location: Birmingham, England, United Kingdom
Job overview and responsibilities follow.
Overview
Destination Manager at Colliers, a global leader in commercial real estate services. This role leads the Centre’s operations, aligns staff with the Centre business plan, and champions service excellence, community engagement, and commercial performance.
Responsibilities
- Provide visible strategic leadership and, with the property manager, recruit and select staff to ensure the Centre is resourced to achieve business plan targets. Ensure onboarding aligns with company requirements, maintain effective team communication, and ensure the team understands the Centre’s business plan and their roles in achieving it.
- Conduct regular performance reviews, set objectives, and develop personal development plans. Ensure the performance management process is implemented effectively and timely.
- Coach the team to maximise performance, empower decision making, and ensure adherence to company policies and procedures. Foster a positive, collaborative environment with regular staff forums and feedback. Promote Equality, Diversity, and Inclusion.
- Develop strong relationships with key stakeholders to enable productive partnerships. Build a network of contacts within the local private and public sector, and with community contacts at local charities and schools/colleges.
- Contribute to the Centre’s vision and business plan; implement asset objectives and initiatives agreed with the property manager.
- Monitor, evaluate, and report Centre performance using KPIs (turnover, occupier trading, footfall, voids, commercialisation revenue, etc.). Contribute to letting/tenant mix strategy and handle inquiries from prospective occupiers.
- Analyze data sets to understand Centre performance and drive strategic decisions for optimal results.
- Under the property manager’s direction, manage the service charge budget and expenditure reports. Seek best value, tender key contracts, and ensure purchase orders and invoices are processed timely and in line with policy.
- Oversee the delivery of a marketing strategy. Manage press relations and act as local spokesperson in line with agent and client policies.
- Monitor local issues, activities, and initiatives affecting the Centre; report on competition and significant planning applications within the catchment area.
- Engage with local bodies (Business Improvement District, chambers of commerce, Police, etc.) and inform the property manager of economic, transportation, and planning matters impacting performance and asset value.
- Keep the property manager informed of important matters, including client/tenant conversations and arrears. Support compliant tenant applications with relevant teams.
- Identify and advise on new business opportunities to improve commercial performance, working with the Place Activation Manager on strategies such as mid mall retailing, pop-up opportunities, and brand activations.
- Identify and implement social value and place-making opportunities, drive community engagement, and ensure unit presentation and signage are up to date.
Qualifications
- Strong analytical skills to review datasets and identify strategic initiatives to optimise performance.
- Commercial awareness from experience and/or qualification
- Digital marketing knowledge
- Basic accountancy skills
- Cost control, variance and forecast reporting
- Basic IT skills (Word, Excel) to an intermediate level
- Proven track record in staff management
- Understanding of asset class challenges and opportunities across local, regional, and wider markets
- Experience managing mixed-use schemes
- Meaningful stakeholder engagement with positive outcomes
- Management of performance-based contracts
Additional Information
To optimise the performance of the Destination Centre through excellent operational and financial management, marketing, customer service, and risk management. Use data models to continually improve asset performance and act as an ambassador for the Colliers brand values. This is a full-time, site-based position with a 5 days out of 7 shift pattern, including regular weekend and evening hours according to operational needs.
Employment details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Customer Service
Destination Manager employer: Colliers
Colliers is an exceptional employer, offering a dynamic work environment in Birmingham where you can thrive as a Destination Manager. With a strong focus on employee development, we provide comprehensive training and performance management processes that empower our team to excel. Our commitment to community engagement and fostering a collaborative culture ensures that every employee feels valued and has the opportunity to contribute meaningfully to our vision.
StudySmarter Expert Advice🤫
We think this is how you could land Destination Manager
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Colliers.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Colliers? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Colliers's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Destination Manager
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Destination Manager role at Colliers, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Colliers
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Colliers operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Colliers. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Colliers.
