At a Glance
- Tasks: Deliver exceptional customer service and create memorable experiences for clients and guests.
- Company: Join Colliers, a top commercial real estate services company with a global presence.
- Benefits: Enjoy a dynamic work environment with opportunities for training and professional growth.
- Other info: Act as an ambassador for the Beyond: Front of House brand while building lasting relationships.
- Why this job: Be part of a team that values innovation and creativity in enhancing customer experiences.
- Qualifications: Strong communication skills and a passion for service excellence are essential.
The predicted salary is between 30000 - 42000 £ per year.
Colliers (NASDAQ, TSX: CIGI) is a global diversified professional services and investment management company operating through three industry-leading businesses: Commercial Real Estate, Engineering and Investment Management. With greater than a 30-year track record of consistent growth and strong recurring cash flows, we scale complementary, high-value businesses that provide essential services across the full asset lifecycle. Our unique partnership philosophy empowers exceptional leaders, preserves our entrepreneurial culture, and ensures meaningful inside ownership – driving strong alignment and sustained value creation for our shareholders. With $6 billion in annual revenues, 28,000 professionals, and $110 billion in assets under management, Colliers is committed to accelerating the success of our clients, investors, and people worldwide. Learn more at corporate.colliers.com.
At Colliers, we believe exceptional buildings deserve exceptional experiences. Through our award-winning Beyond: Front of House service, we create vibrant, hospitality-led workplaces that put people at the heart of everything we do.
We’re looking for a Customer Experience Team Member to join our team at 55 Ludgate Hill, a landmark office building in the heart of the City. This is an opportunity for a personable, energetic, and customer-focused individual who thrives on creating memorable experiences and building genuine relationships with occupiers, visitors, and stakeholders.
Job Description
The Opportunity
As a Customer Experience Team Member, you’ll be the face of the building, delivering a five-star hospitality experience for occupiers, guests, agents, and visitors. Working closely with the Property Management team, you’ll help foster a welcoming community, support events and engagement initiatives, and ensure every interaction leaves a lasting positive impression.
This role would suit someone from a hospitality, hotel, serviced office, aviation, events, retail, or customer service background who enjoys working in a fast-paced, people-focused environment.
What You’ll Be Doing
- Deliver a warm, professional welcome and memorable customer experience at every interaction.
- Act as an ambassador for 55 Ludgate Hill and the Colliers Beyond brand.
- Build strong relationships with occupiers, visitors, agents, and stakeholders.
- Coordinate visitor arrivals and manage the property's visitor management systems.
- Support occupier engagement initiatives, community events, and social value programmes.
- Assist with marketing campaigns, social media content, and digital screen communications.
- Conduct property tours and viewings for prospective occupiers, showcasing the building and its amenities.
- Arrange occupier services including restaurant bookings, transport, local recommendations, and event support.
- Respond to enquiries via phone, email, and in person, ensuring prompt and effective resolution.
- Ensure all reception and customer-facing areas remain immaculate at all times.
- Monitor and report building issues, liaising with Facilities Management and service partners.
- Maintain accurate records and databases while supporting day-to-day administrative tasks.
- Support health and safety procedures and uphold all company policies and standards.
Qualifications
About You
You’ll bring a genuine passion for service and enjoy creating exceptional experiences for others.
We’re Looking For:
- Experience within hospitality, hotels, airlines, events, customer service, retail, concierge, serviced offices, or premium front-of-house environments.
- Outstanding communication and interpersonal skills.
- A positive, proactive, and solutions-focused attitude.
- Strong organisational skills and attention to detail.
- Confidence managing multiple priorities in a busy environment.
- Excellent stakeholder management and relationship-building skills.
- Good IT skills, including Microsoft Outlook, Word, Excel, and PowerPoint.
- A desire to continuously improve and elevate the customer experience.
Additional Information
Why Join Colliers UK?
- Accelerate your career – Colliers is committed to developing its people through structured career progression, learning opportunities, professional qualifications, and internal mobility.
- Enterprising culture – Employees are empowered to think differently, take ownership, and make decisions that drive success. Innovation and entrepreneurship are central to the Colliers culture.
- Collaborative environment – Teams work closely across service lines and geographies, creating opportunities to learn from industry experts and deliver exceptional outcomes for clients.
- Global business, local impact – As part of a global organisation with thousands of professionals worldwide, employees benefit from international expertise while working on projects that shape local communities.
- Strong focus on people and wellbeing – Colliers invests in its employees through competitive benefits, flexible working approaches, and a culture that supports individual success.
- Commitment to inclusion and diversity – The business actively promotes an inclusive culture where different perspectives are valued and encouraged.
- Make a difference – Through initiatives such as Colliers Gives, employees are encouraged to support local communities, with paid volunteering days and opportunities to contribute to charitable causes.
Legal disclaimer
This document/email has been prepared by Colliers for advertising and general information only. Colliers makes no guarantees, representations or warranties of any kind, expressed or implied, regarding the information including, but not limited to, warranties of content, accuracy and reliability. Any interested party should undertake their own inquiries as to the accuracy of the information. Colliers excludes unequivocally all inferred or implied terms, conditions and warranties arising out of this document and excludes all liability for loss and damages arising there from. This publication is the copyrighted property of Colliers and /or its licensor(s). © 2026. All rights reserved. This communication is not intended to cause or induce breach of an existing listing agreement. (Include your market’s legal name here. (ex. Colliers International Group Inc.))
Notes on Disclaimer and Exclusions
This disclaimer is intended for use on all proposals, research reports and marketing collateral and should not be altered in any way. Only announcements approved by Global Finance and Communications can include the Colliers NASDAQ and TSX ticker (CIGI) in the press release and boilerplate.
*Any CVs, Candidate details or Introductions sent directly to Colliers employees without a prior written mandate from the Colliers UK Talent Acquisition or HR Team shall be deemed unsolicited and provided voluntarily.
In such cases, Colliers shall have no obligation to pay any introduction, recruitment or placement fee, and may engage or hire the Candidate without liability to the Agency.
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Customer Experience Team Member in London employer: Colliers
Colliers is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Birmingham or Leeds. With a strong commitment to employee growth, we provide extensive training and development opportunities, ensuring our team members thrive in their careers while enjoying a supportive environment that values work-life balance and diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Team Member in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Colliers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Colliers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Team Member in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Colliers:Your cover letter is your chance to shine! Tell us why you want to work at Colliers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Colliers!
How to prepare for a job interview at Colliers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
