Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and create memorable experiences for clients and guests.
- Company: Join Colliers, a top commercial real estate services company with a global presence.
- Benefits: Enjoy a dynamic work environment with opportunities for training and professional growth.
- Why this job: Be part of a team that values innovation and creativity in enhancing customer experiences.
- Qualifications: Strong communication skills and a passion for service excellence are essential.
- Other info: Act as an ambassador for the Beyond: Front of House brand while building lasting relationships.
The predicted salary is between 30000 - 42000 £ per year.
Company Description
Colliers is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers and investors on a local, national and international basis. Services include, real estate management, brokerage sales and leasing (landlord and tenant representation), valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well as many specialised property types. The UK business is headquartered in London, with over 900 specialists throughout 16 offices across the UK and Ireland. Beyond is a front of house management initiative that has been developed by Colliers to deliver a holistic management and training service, adding a new dimension to property management. Client expectations are changing and we’re changing with them. Front of house is about experience and service, providing a superior experience to everyone who walks through the front door and those who work within them.
Job Description
- Ensure the fundamentals of customer services are followed and delivery to the highest standards
- Deliver a warm hospitality-style welcome and a fond farewell to clients, customers, and guests, ensuring they receive a unique experience throughout their time at the estate
- Ensure front of house areas are always immaculately presented
- Actively participate and execute all Beyond: Front of House initiatives to enhance CX delivery
- Identify opportunities to enhance the customer experiences by being innovative and creative
- Support Colliers initiatives to elevate customer experiences (occupier & community engagement, social media and social value)
- Follow Colliers Beyond: Front of House standard operating procedures and guidelines
- Ensure property visitor management processes are strictly followed
- Build professional relationships with clients, occupiers, guests and stakeholders
- Deal with complaints and offer prompt resolutions, escalate where necessary
- Adhere to Colliers H&S protocols
- Respond to telephone or email enquiries from internal or external clients in a professional manner, ensuring appropriate follow up on any actions as required
- Data processing and management of databases, ensuring accurate and timely import of information
- Ensure temporary team members are trained as per Beyond: Front of House standards and maintain training records
- Firmly abide by Beyond: Front of House dress code and personal presentation policy
- Log any property faults/issues with the helpdesk and inform the Facilities Management team
- Proactively offer concierge services such as dry-cleaning pick up & drop off, restaurant reservation, transport arrangements etc
- Key and fob access management in accordance with the site’s access procedure
Qualifications
The ‘Skills’ competency refers to the wide range of skillsets that we expect from our people, delivering continuous levels of service excellence and the importance of consistently high-quality work. We expect our people to be productive and efficient and have the ability to maintain relationships that foster positive collaboration.
Service Excellence
- You understand the key components of service excellence and provide a smooth-running seamless service
- You continuously demonstrate delivery of exceptional customer experiences to all individuals and organizations you interact with
High Quality Work
- You understand the importance of delivering high quality work
- You deliver high levels of accuracy of information, data and attention to detail
- You demonstrate excellent organizational and time management skills
Productivity & Efficiency
- You understand the importance of being productive and delivering the objectives
- Intermediate knowledge of MS Outlook, Word, Excel and PowerPoint
- Possess excellent oral and written communication skills
Collaboration
- You understand why collaboration is important at Colliers and actively seek opportunities to work with others
Additional Information
The role of Customer Experience (CX) team member is to deliver memorable instances to our clients, occupiers, visitors and stakeholders by forming long lasting relationships. CX team member delivers personalized service at each interaction. CX team members will act as an ambassador for their building and for the Beyond: Front of House brand.
Job Details
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Customer Service
#J-18808-Ljbffr
Customer Experience Team member employer: Colliers
Contact Detail:
Colliers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team member
✨Tip Number 1
Familiarise yourself with Colliers' Beyond: Front of House initiative. Understanding their approach to customer experience will help you align your mindset with their values and demonstrate your commitment during interviews.
✨Tip Number 2
Showcase your ability to build professional relationships by preparing examples from your past experiences. Think about times when you successfully resolved complaints or enhanced customer experiences, as these will resonate well with the hiring team.
✨Tip Number 3
Research the core sectors that Colliers operates in, such as office, industrial, retail, and hotel. Being knowledgeable about these areas will allow you to speak confidently about how you can contribute to their customer experience goals.
✨Tip Number 4
Demonstrate your organisational and time management skills by discussing how you prioritise tasks in a busy environment. This is crucial for a role that requires maintaining high standards in front of house operations.
We think you need these skills to ace Customer Experience Team member
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Experience Team member position at Colliers. Understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and any specific skills mentioned in the job description, such as service excellence and collaboration. Use clear examples that demonstrate your ability to deliver high-quality work.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention how your previous experiences align with the expectations of the Customer Experience Team member position and express your enthusiasm for working with Colliers.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Colliers
✨Understand the Company Culture
Before your interview, take some time to research Colliers and its Beyond: Front of House initiative. Understanding their approach to customer experience will help you align your answers with their values and demonstrate that you're a good fit for their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight situations where you resolved complaints or enhanced customer experiences, as this role heavily focuses on service excellence.
✨Demonstrate Attention to Detail
Since the role requires high levels of accuracy and attention to detail, be ready to discuss how you manage tasks efficiently. You might want to mention any tools or methods you use to stay organised and ensure quality in your work.
✨Emphasise Collaboration
Colliers values collaboration, so think of instances where you've worked effectively in a team. Be prepared to discuss how you foster positive relationships with colleagues and clients, as this will show your ability to contribute to a harmonious work environment.
