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For Companies At a Glance
- Tasks: Deliver exceptional customer service and create memorable experiences for clients and guests.
- Company: Join Colliers, a top commercial real estate services company with a global presence.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Why this job: Be part of a team that values creativity and innovation in enhancing customer experiences.
- Qualifications: No specific experience required; just bring your passion for service and a positive attitude.
- Other info: This role is perfect for those looking to build relationships and make a real impact.
The predicted salary is between 28800 - 43200 £ per year.
Colliers Manchester, England, United Kingdom
Customer Experience Team member
Colliers Manchester, England, United Kingdom
4 days ago Be among the first 25 applicants
Company Description
Colliers is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers and investors on a local, national and international basis. Services include, real estate management, brokerage sales and leasing (landlord and tenant representation), valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well as many specialised property types.
Company Description
Colliers is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers and investors on a local, national and international basis. Services include, real estate management, brokerage sales and leasing (landlord and tenant representation), valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well as many specialised property types.
The UK business is headquartered in London, with over 900 specialists throughout 16 offices across the UK and Ireland.
Beyond is a front of house management initiative that has been developed by Colliers to deliver a holistic management and training service, adding a new dimension to property management.
Client expectations are changing and we’re changing with them. Front of house is no longer a reception team and building services; front of house is about experience and service.
The focus of Beyond is to provide a superior experience to everyone who walks through the front door and those who work within them.
Job Description
- Ensure the fundamentals of customer services are followed and delivery to the highest standards
- Deliver a warm hospitality-style welcome and a fond farewell to clients, customers, and guests, ensuring they receive a unique experience throughout their time at the estate.
- Ensure front of house areas are always immaculately presented
- Actively participate and execute all Beyond: Front of House initiatives to enhance CX delivery
- Identify opportunities to enhance the customer experiences by being innovative and creative
- Support Colliers initiatives to elevate customer experiences (occupier & community engagement, social media and social value)
- Follow Colliers Beyond: Front of House standard operating procedures and guidelines
- Ensure property visitor management processes are strictly followed
- Build professional relationships with clients, occupiers, guests and stakeholders
- Deal with complaints and offer prompt resolutions, escalate where necessary
- Adhere to Colliers H&S protocols
- Responding to telephone or email enquiries from internal or external clients in a professional manner, ensuring appropriate follow up on any actions as required
- Data processing and management of databases, ensuring accurate and timely import of information
- Ensure temporary team members are trained as per Beyond: Front of House standards and maintain training records
- Firmly abide by Beyond: Front of House dress code and personal presentation policy
- Log any property faults/issues with the helpdesk and inform the Facilities Management team
- Proactively offer concierge services such as dry-cleaning pick up & drop off, restaurant reservation, transport arrangements etc
- Key and fob access management in accordance with the site’s access procedure.
Qualifications
The ‘Skills’ competency refers to the wide range of skillsets that we expect from our people, delivering continuous levels of service excellence and the importance of consistently high-quality work. We expect our people to be productive and efficient and have the ability to maintain relationships that foster positive collaboration.
Service Excellence
- You understand the key components of service excellence and provide a smooth-running seamless service
- You continuously demonstrate delivery of exceptional customer experiences to all individuals and organizations you interact with
High Quality Work
- You understand the importance of delivering high quality work
- You deliver high levels of accuracy of information, data and attention to detail
- You demonstrate excellent organizational and time management skills
Productivity & Efficiency
- You understand the importance of being productive and delivering the objectives
- Intermediate knowledge of MS Outlook, Word, Excel and PowerPoint
- Possess excellent oral and written communication skills
Collaboration
- You understand why collaboration is important at Colliers and actively seek opportunities to work with others
Additional Information
The role of Customer Experience (CX) team member is to deliver memorable instances to our clients, occupiers, visitors and stakeholders by forming long lasting relationships. CX team member delivers personalized service at each interaction. CX team members will act as an ambassador for their building and for the Beyond: Front of House brand.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service
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Customer Experience Team member employer: Colliers
Contact Detail:
Colliers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team member
✨Tip Number 1
Familiarise yourself with Colliers' 'Beyond: Front of House' initiative. Understanding their approach to customer experience will help you align your answers during interviews and demonstrate your commitment to enhancing client interactions.
✨Tip Number 2
Showcase your ability to build professional relationships by preparing examples from your past experiences. Think about times when you successfully resolved complaints or enhanced customer satisfaction, as these stories will resonate well with the hiring team.
✨Tip Number 3
Research the commercial real estate sector and current trends affecting customer experience. Being knowledgeable about the industry will not only impress your interviewers but also allow you to engage in meaningful conversations about how you can contribute to their goals.
✨Tip Number 4
Prepare to discuss your organisational and time management skills, as these are crucial for the role. Think of specific instances where you effectively managed multiple tasks or projects, which will highlight your productivity and efficiency to the interviewers.
We think you need these skills to ace Customer Experience Team member
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of a Customer Experience Team member at Colliers. Tailor your application to highlight how your skills align with their focus on service excellence and customer satisfaction.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or hospitality. Use specific examples that demonstrate your ability to deliver high-quality work and exceptional customer experiences.
Showcase Your Skills: Make sure to mention your organisational skills, attention to detail, and proficiency in MS Office applications. These are key competencies for the role, so provide examples of how you've used these skills in past positions.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Address how you can contribute to enhancing customer experiences at Colliers and why you are passionate about the company's mission and values.
How to prepare for a job interview at Colliers
✨Understand the Company Culture
Before your interview, take some time to research Colliers and their Beyond: Front of House initiative. Understanding their focus on customer experience and service excellence will help you align your answers with their values.
✨Showcase Your Customer Service Skills
Be prepared to discuss specific examples from your past experiences where you delivered exceptional customer service. Highlight how you handled difficult situations and turned them into positive outcomes.
✨Demonstrate Attention to Detail
Since the role requires high levels of accuracy and attention to detail, be ready to provide examples of how you've maintained quality in your work. This could include managing databases or ensuring immaculate presentation in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and creativity in enhancing customer experiences. Think of innovative ideas you could bring to the role and be ready to discuss how you would implement them.
