Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support occupier engagement and enhance daily experiences in a vibrant community.
- Company: Join Colliers, a leading real estate services firm focused on creating exceptional spaces.
- Benefits: Enjoy a full-time role with opportunities for personal growth and community involvement.
- Why this job: Be part of a dynamic team that values creativity and inclusivity while making a real impact.
- Qualifications: No prior experience needed; just bring your passion for customer service and community building.
- Other info: This is a 12-month fixed-term position based in Manchester, working Monday to Friday.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Customer Experience & Operations Assistant (12 month Fixed Term) – Colliers, Manchester, England, United Kingdom. This site-based role reports to the Building Manager and focuses on creating a vibrant, occupier-focused community by managing occupier engagement with the building and enhancing daily experiences beyond the physical space.
This is a site-based role working Monday – Friday.
Responsibilities
- Champion an exceptional and consistent service experience for all occupiers across the building, ensuring every interaction adds value
- Manage the building’s social & community platforms, curating timely and engaging content that reflects the identity of both the building and wider estate
- Design and deliver a community events calendar that aligns with budget while maximizing impact and inclusivity
- Oversee collaboration with local businesses and suppliers to source and coordinate a diverse range of events suited to a broad audience
- Uphold front of house presentation and service standards, continually seeking opportunities for improvement
- Provide hands-on support to the Reception Host when required, identifying and actioning enhancements to the overall reception experience
- Partner with the wider building team to streamline occupier-facing processes, ensuring they are compliant, user-friendly, and effective
- Work closely with the Building Manager to support occupier communications, attend occupier meetings, and lead on joint initiatives that enhance building operations, efficiencies and compliance
- Share responsibility for building compliance, completing health and safety checklists, maintaining the H&S management system
- Oversee security and cleaning processes, supporting the Building Manager with contractor management and monitoring of KPIs
- Assist with the PO process, ensuring orders are placed and processed in line with the building’s systems and processes
- Providing general support to the Building Manager and deputise in their absence
Qualifications
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Customer Service
#J-18808-Ljbffr
Customer Experience & Operations Assistant (12 month Fixed Term) employer: Colliers
Contact Detail:
Colliers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience & Operations Assistant (12 month Fixed Term)
✨Tip Number 1
Familiarise yourself with the building and its community. Visit the location if possible, engage with current occupiers, and understand their needs. This will help you demonstrate your commitment to enhancing their experience during interviews.
✨Tip Number 2
Showcase your event planning skills by researching local events or community initiatives that align with the role. Be ready to discuss how you would implement similar activities to foster a vibrant community in the building.
✨Tip Number 3
Network with professionals in the property management and customer service sectors. Attend relevant events or join online forums to connect with others who can provide insights into the role and potentially refer you.
✨Tip Number 4
Prepare to discuss your approach to improving service standards. Think of examples from your past experiences where you identified areas for improvement and successfully implemented changes that enhanced customer satisfaction.
We think you need these skills to ace Customer Experience & Operations Assistant (12 month Fixed Term)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Customer Experience & Operations Assistant position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, operations, or community engagement. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to enhance customer experiences.
Write a Tailored Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples from your past experiences that showcase your ability to manage community events, engage with occupiers, and improve service standards.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Colliers
✨Showcase Your Customer Service Skills
As a Customer Experience & Operations Assistant, your ability to provide exceptional service is key. Prepare examples from your past experiences where you successfully managed customer interactions or resolved issues, highlighting how you added value.
✨Demonstrate Your Community Engagement Ideas
Since the role involves managing community events and social platforms, think of creative ideas you could bring to the table. Be ready to discuss how you would curate content and design an engaging events calendar that resonates with the building's identity.
✨Understand the Importance of Collaboration
This position requires working closely with various stakeholders, including local businesses and the building team. Be prepared to talk about your experience in collaborating with others and how you can contribute to a cohesive team environment.
✨Familiarise Yourself with Health and Safety Standards
Given the responsibility for building compliance and health and safety checks, it’s beneficial to have a basic understanding of these standards. Research common practices and be ready to discuss how you would ensure compliance in your role.
