At a Glance
- Tasks: Deliver exceptional customer service and create memorable experiences for clients and guests.
- Company: Join Colliers, a top commercial real estate services company with over 900 specialists in the UK.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Other info: This role offers a chance to build lasting relationships and enhance your professional network.
- Why this job: Be an ambassador for a brand that values creativity and innovation in customer experience.
- Qualifications: Strong communication skills and proficiency in MS Office are essential; teamwork is key!
The predicted salary is between 30000 - 42000 £ per year.
As a Customer Experience Team Member, you'll be the face of the building, delivering a five-star hospitality experience for occupiers, guests, agents, and visitors. Working closely with the Property Management team, you'll help foster a welcoming community, support events and engagement initiatives, and ensure every interaction leaves a lasting positive impression. This role would suit someone from a hospitality, hotel, serviced office, aviation, events, retail, or customer service background who enjoys working in a fast-paced, people-focused environment.
- Deliver a warm, professional welcome and memorable customer experience at every interaction.
- Act as an ambassador for 55 Ludgate Hill and the Colliers Beyond brand.
- Build strong relationships with occupiers, visitors, agents, and stakeholders.
- Coordinate visitor arrivals and manage the property's visitor management systems.
- Support occupier engagement initiatives, community events, and social value programmes.
- Assist with marketing campaigns, social media content, and digital screen communications.
- Conduct property tours and viewings for prospective occupiers, showcasing the building and its amenities.
- Arrange occupier services including restaurant bookings, transport, local recommendations, and event support.
- Respond to enquiries via phone, email, and in person, ensuring prompt and effective resolution.
- Ensure all reception and customer-facing areas remain immaculate at all times.
- Monitor and report building issues, liaising with Facilities Management and service partners.
- Maintain accurate records and databases while supporting day-to-day administrative tasks.
- Support health and safety procedures and uphold all company policies and standards.
- You'll bring a genuine passion for service and enjoy creating exceptional experiences for others., Experience within hospitality, hotels, airlines, events, customer service, retail, concierge, serviced offices, or premium front-of-house environments.
- Outstanding communication and interpersonal skills.
- A positive, proactive, and solutions-focused attitude.
- Strong organisational skills and attention to detail.
- Confidence managing multiple priorities in a busy environment.
- Excellent stakeholder management and relationship-building skills.
- Good IT skills, including Microsoft Outlook, Word, Excel, and PowerPoint.
- A desire to continuously improve and elevate the customer experience.
About Colliers
Colliers (NASDAQ, TSX: CIGI) is a global diversified professional services and investment management company operating through three industry-leading businesses: Commercial Real Estate, Engineering and Investment Management. With greater than a 30-year track record of consistent growth and strong recurring cash flows, we scale complementary, high-value businesses that provide essential services across the full asset lifecycle. Our unique partnership philosophy empowers exceptional leaders, preserves our entrepreneurial culture, and ensures meaningful inside ownership - driving strong alignment and sustained value creation for our shareholders. With $6 billion in annual revenues, 28,000 professionals, and $110 billion in assets under management, Colliers is committed to accelerating the success of our clients, investors, and people worldwide. Learn more at corporate.colliers.com. At Colliers, we believe exceptional buildings deserve exceptional experiences. Through our award-winning Beyond: Front of House service, we create vibrant, hospitality-led workplaces that put people at the heart of everything we do. We're looking for a Customer Experience Team Member to join our team at 55 Ludgate Hill, a landmark office building in the heart of the City. This is an opportunity for a personable, energetic, and customer-focused individual who thrives on creating memorable experiences and building genuine relationships with occupiers, visitors, and stakeholders.
Why Join Colliers UK?
- Accelerate your career - Colliers is committed to developing its people through structured career progression, learning opportunities, professional qualifications, and internal mobility.
- Enterprising culture - Employees are empowered to think differently, take ownership, and make decisions that drive success. Innovation and entrepreneurship are central to the Colliers culture.
- Collaborative environment - Teams work closely across service lines and geographies, creating opportunities to learn from industry experts and deliver exceptional outcomes for clients.
- Global business, local impact - As part of a global organisation with thousands of professionals worldwide, employees benefit from international expertise while working on projects that shape local communities.
- Strong focus on people and wellbeing - Colliers invests in its employees through competitive benefits, flexible working approaches, and a culture that supports individual success.
- Commitment to inclusion and diversity - The business actively promotes an inclusive culture where different perspectives are valued and encouraged.
- Make a difference - Through initiatives such as Colliers Gives, employees are encouraged to support local communities, with paid volunteering days and opportunities to contribute to charitable causes.
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Customer Experience Team Member in City of Westminster employer: Colliers International
Colliers UK is an exceptional employer that prioritises employee growth and development, offering structured career progression and learning opportunities within a collaborative and enterprising culture. With a strong focus on wellbeing, competitive benefits, and a commitment to inclusion and diversity, employees are empowered to make a meaningful impact both locally and globally. Join us to be part of a dynamic team that values innovation and supports community initiatives through paid volunteering days.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Team Member in City of Westminster
✨Tip Number 1
Familiarise yourself with the principles of exceptional customer service. Understanding what makes a memorable experience will help you stand out during interviews and discussions, as you'll be able to share relevant examples and ideas.
✨Tip Number 2
Research Colliers and their Beyond: Front of House initiative. Knowing their values and how they approach customer experience will allow you to align your answers with their expectations and demonstrate your genuine interest in the role.
✨Tip Number 3
Practice your communication skills, both verbal and written. As a Customer Experience Team member, you'll need to convey information clearly and professionally, so consider role-playing common scenarios or inquiries you might encounter.
✨Tip Number 4
Network with current or former employees of Colliers if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview and understanding how to fit in.
We think you need these skills to ace Customer Experience Team Member in City of Westminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and any specific skills mentioned in the job description, such as communication skills and attention to detail. Use examples that demonstrate your ability to create memorable experiences for clients.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer experience and your understanding of the role. Mention how you can contribute to enhancing customer experiences through innovation and creativity, as well as your commitment to service excellence.
Showcase Relevant Skills:In your application, emphasise your proficiency with MS Outlook, Word, Excel, and PowerPoint. Provide examples of how you've used these tools to improve productivity and efficiency in previous roles.
Highlight Teamwork and Collaboration:Demonstrate your ability to work well in a team by providing examples of past collaborative projects or experiences. This is crucial as the role requires building professional relationships and working closely with colleagues and stakeholders.
How to prepare for a job interview at Colliers International
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service. Share specific examples of how you've gone above and beyond to create memorable experiences for clients or customers, as this role is all about delivering exceptional service.
✨Demonstrate Attention to Detail
Since the job requires maintaining high standards and accuracy, be prepared to discuss how you ensure attention to detail in your work. Mention any relevant experiences where your organisational skills made a difference.
✨Emphasise Teamwork and Collaboration
This position values collaboration, so be ready to talk about how you've worked effectively within a team. Share examples of successful projects or initiatives that required teamwork and how you contributed to their success.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding handling complaints or difficult situations. Think of scenarios where you successfully resolved issues and be ready to explain your thought process.
