Trainee Workplace Experience Assistant in London

Company Description

Colliers is a global leader in commercial real estate services, providing strategic solutions to occupiers, developers, and investors at local, national, and international levels. Our services include brokerage sales and leasing, real estate management, valuation, consulting, project management, project marketing, and research. We operate across core sectors such as office, industrial, retail, and hotel, as well as a range of specialised property types. Colliers UK is headquartered in London, with over 1,200 professionals across 16 offices in the UK and Ireland.

Job Description

Key Responsibilities:

• Facilities Administration
  • Assist with managing day-to-day facilities operations including maintenance, cleaning, mail, and utilities.
  • Help maintain accurate records of building maintenance, supplier contracts, and statutory compliance.
  • Support the coordination of planned and reactive maintenance tasks.
  • Log and monitor workplace related requests and faults through the internal helpdesk.
• Regional Office Support & Communication
  • Act as a key contact point for regional office workplace representatives (champions).
  • Collect and consolidate utility meter readings and energy data from all regional offices on a regular basis.
  • Assist with coordinating small works, such as office decoration, repairs, or relocations, ensuring consistent standards across locations.
  • Encourage regular communication by:
    • Setting up monthly check-ins (via Teams or similar) with regional office contacts.
    • Creating simple shared templates or trackers for logging maintenance issues and energy data.
    • Circulating brief "Workplace Updates" emails or newsletters to share best practices, sustainability tips, and project updates.
    • Supporting the rollout of digital tools (e.g. SharePoint, Teams channels) to streamline workplace communications and reporting.
    • Liaise with Marcomms re content for digital screens.
• Supplier and Contractor Liaison
  • Obtain quotes for minor works and coordinate approved contractors' site visits.
  • Support the Workplace Experience Manager in monitoring supplier performance and service delivery.
• Health, Safety & Compliance
  • Assist in maintaining compliance with health and safety standards and reporting procedures.
  • Support office inspections and risk assessments.
• Sustainability and Energy Management
  • Assist with environmental and sustainability initiatives, including waste reduction and energy efficiency projects.
  • Help monitor and report on energy and water usage across all offices.
  • Liaise with Sustainability team to help drive data collection to support Group ESG targets.
• Other Duties
  • Support ad-hoc projects as directed by the Workplace Experience Manager.
  • Provide general administrative support to the wider Customer & Workplace Experience Team.

Qualifications Skills and Attributes:

• Excellent communication and interpersonal skills.
• Confident using Microsoft Office (especially Excel, Teams, and SharePoint).
• Proactive, organised, and eager to learn.
• A collaborative mindset, able to build relationships across multiple locations.
• Keen interest in facilities management, sustainability, or property operations.
• Ability to use AI where helpful and in a secure manner aligned with company policy.

Qualifications & Experience:

• GCSEs or A-Levels (or equivalent); further education in Facilities Management, Property, or Business Administration desirable.
• Some prior experience in an office or administrative environment is beneficial but not essential — full training will be provided.

Additional Information

• Opportunity to work in a leading global real estate firm.
• Collaborative and supportive work environment.
• Career development and training opportunities.

Please tell us what would help you take part and give enough practical detail for us to arrange it. We will handle your request confidentially, and it will not affect how you are assessed. We make reasonable adjustments in line with the Equality Act 2010. At Colliers, we empower people to perform at their best. As a Disability Confident Employer, we want every candidate to feel welcome. If anything would help you take part in our process, such as extra time or rest breaks, step-free access, or a different interview format, please tell us in your application. You are not expected to share a diagnosis or medical history. Colliers is proud to be an equal opportunities employer. We do not discriminate on the basis of age; disability; gender; gender reassignment; marriage and civil partnership; pregnancy and maternity; race (including colour, nationality and ethnic or national origins); religion or belief; sex; or sexual orientation. We also value diverse experience and neurodiversity.