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- Tasks: Lead and mentor a dynamic team while ensuring top-notch service delivery.
- Company: Join a forward-thinking company with a vibrant and inclusive culture.
- Benefits: Enjoy career development, wellbeing initiatives, and extra leave benefits.
- Other info: Participate in fun team events and access exclusive product discounts.
- Why this job: Make a real impact by guiding a team and enhancing service excellence.
- Qualifications: Experience in leadership or coordination roles with strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
We’re seeking a proactive Team Lead for our Property and Facilities Coordinators, who can balance people leadership, operational delivery, and stakeholder engagement. You’ll work closely with the Service Hub Manager, providing leadership cover, supporting daily operations, and helping the team consistently deliver excellent service. This role suits someone who enjoys being close to the action — guiding people day‑to‑day, solving problems, and lifting performance — while also building capability for the long term, supporting the day‑to‑day operational running of the Service Hub.
Key Responsibilities
- Lead, coach and mentor a Service Hub team to build confidence, capability and consistent service delivery
- Oversee daily Service Hub operations including workflows, rosters, task allocation and escalation management
- Maintain strong communication with Facilities Managers, contract teams, clients, suppliers and contractors
- Ensure consistent and compliant use of Service Hub systems, with accurate data entry and reporting
- Escalate operational, service continuity, health & safety or reputational risks early
- Provide hands‑on support during peak periods to maintain service excellence
Qualifications
- Proven people leadership or senior coordination experience in a service, operations, contact centre, facilities or similar environment
- Strong coaching, mentoring and stakeholder management skills
- High level of customer service focus and professional communication skills (verbal and written)
- Excellent time management, decision‑making and problem‑solving capability
- Strong systems literacy and attention to detail
- Confidence managing escalations and conflict calmly and professionally
- Ideally 3+ years’ experience in a service or coordination‑based environment
- Experience in property, facilities management or professional services is an advantage, but not essential
What we Offer
- Colliers Academy, a 12‑month programme to accelerate your career in property
- Mentoring from industry experts
- Wellbeing benefits and initiatives
- An inclusive and social culture with regular team events
- Additional leave benefits, including Loyalty and Volunteering leave
- Wide variety of product discounts and benefits
ServiceHUB | Team Lead employer: Colliers International Deutschland Holding GmbH
Contact Detail:
Colliers International Deutschland Holding GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceHUB | Team Lead
✨Tip Number 1
Get to know the company culture! Before your interview, check out our website and social media. Understanding our vibe will help you connect with the team and show that you're genuinely interested in being part of the Service Hub.
✨Tip Number 2
Practice your leadership stories! Think about times you've coached or mentored others. Be ready to share specific examples during your interview that highlight your people skills and how you’ve tackled challenges in a service environment.
✨Tip Number 3
Prepare questions for us! Show your enthusiasm by asking about the team dynamics, daily operations, or how we measure success in the Service Hub. This not only demonstrates your interest but also helps you gauge if we're the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace ServiceHUB | Team Lead
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your experience in leading teams and mentoring others. We want to see how you've guided people in the past and how you can bring that same energy to our Service Hub.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to describe your experiences and skills. We appreciate a well-structured application that gets straight to the point!
Tailor Your Application: Don’t just send a generic application! Make sure to tailor your CV and cover letter to reflect the key responsibilities and qualifications mentioned in the job description. Show us why you're the perfect fit for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Colliers International Deutschland Holding GmbH
✨Know Your Team Dynamics
Before the interview, take some time to understand the dynamics of a successful team. Think about how you can lead, coach, and mentor effectively. Be ready to share specific examples of how you've built confidence and capability in your previous teams.
✨Showcase Your Problem-Solving Skills
This role is all about solving problems on the go. Prepare to discuss situations where you've had to manage escalations or conflicts calmly and professionally. Highlight your decision-making process and how it led to positive outcomes.
✨Communicate Like a Pro
Strong communication is key in this position. Practice articulating your thoughts clearly and confidently. Be prepared to demonstrate your customer service focus and professional communication skills through examples from your past experiences.
✨Familiarise Yourself with Systems and Processes
Since the role involves overseeing workflows and ensuring compliance with systems, brush up on any relevant software or processes. Be ready to discuss how you’ve used systems in previous roles to maintain accurate data entry and reporting.