Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and mentor a dynamic team while ensuring top-notch service delivery.
- Company: Join a forward-thinking company with a vibrant and inclusive culture.
- Benefits: Enjoy career development, wellbeing initiatives, and extra leave benefits.
- Other info: Participate in fun team events and access exclusive product discounts.
- Why this job: Make a real impact by guiding a team and enhancing service excellence.
- Qualifications: Experience in leadership or coordination roles with strong customer service skills.
The predicted salary is between 35000 - 45000 £ per year.
We’re seeking a proactive Team Lead for our Property and Facilities Coordinators, who can balance people leadership, operational delivery, and stakeholder engagement. You’ll work closely with the Service Hub Manager, providing leadership cover, supporting daily operations, and helping the team consistently deliver excellent service. This role suits someone who enjoys being close to the action — guiding people day‑to‑day, solving problems, and lifting performance — while also building capability for the long term, supporting the day‑to‑day operational running of the Service Hub.
Key Responsibilities
- Lead, coach and mentor a Service Hub team to build confidence, capability and consistent service delivery
- Oversee daily Service Hub operations including workflows, rosters, task allocation and escalation management
- Maintain strong communication with Facilities Managers, contract teams, clients, suppliers and contractors
- Ensure consistent and compliant use of Service Hub systems, with accurate data entry and reporting
- Escalate operational, service continuity, health & safety or reputational risks early
- Provide hands‑on support during peak periods to maintain service excellence
Qualifications
- Proven people leadership or senior coordination experience in a service, operations, contact centre, facilities or similar environment
- Strong coaching, mentoring and stakeholder management skills
- High level of customer service focus and professional communication skills (verbal and written)
- Excellent time management, decision‑making and problem‑solving capability
- Strong systems literacy and attention to detail
- Confidence managing escalations and conflict calmly and professionally
- Ideally 3+ years’ experience in a service or coordination‑based environment
- Experience in property, facilities management or professional services is an advantage, but not essential
What we Offer
- Colliers Academy, a 12‑month programme to accelerate your career in property
- Mentoring from industry experts
- Wellbeing benefits and initiatives
- An inclusive and social culture with regular team events
- Additional leave benefits, including Loyalty and Volunteering leave
- Wide variety of product discounts and benefits
ServiceHUB | Team Lead in London employer: Colliers International Deutschland Holding GmbH
Contact Detail:
Colliers International Deutschland Holding GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceHUB | Team Lead in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the vibe at the Service Hub. This will help you tailor your answers and show that you're a great fit for the team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or solved a problem. We want to hear how you’ve coached others and improved service delivery — it’s all about showcasing your experience.
✨Tip Number 3
Prepare questions for your interviewers! Show your interest in the role by asking about their expectations for the Team Lead position or how they measure success in the Service Hub. It’ll make you stand out as an engaged candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace ServiceHUB | Team Lead in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in people leadership and operational delivery. We want to see how your skills align with the role of Team Lead, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your written application reflects your professional tone and clarity. Use concise language and structure your thoughts well — it’ll give us a taste of how you communicate in the workplace.
Highlight Problem-Solving Experience: We’re looking for someone who can handle challenges effectively. In your application, share specific examples of how you've tackled issues in previous roles, especially in service or operations environments. This will help us see your decision-making and problem-solving capabilities.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Colliers International Deutschland Holding GmbH
✨Know Your Team Leadership Style
Before the interview, think about your leadership style and how it aligns with the role. Be ready to share examples of how you've successfully led a team in the past, especially in high-pressure situations. This will show that you can balance people leadership with operational delivery.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific challenges you've faced in previous roles and how you resolved them. Highlight your decision-making process and the outcomes. This will illustrate your capability in managing escalations and conflicts calmly and professionally.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Think of examples where you maintained strong relationships with stakeholders or clients, as this will demonstrate your customer service focus and professional communication skills.
✨Familiarise Yourself with Service Hub Operations
Research the typical workflows and systems used in service hubs. Being knowledgeable about daily operations, task allocation, and escalation management will help you stand out. It shows you're proactive and ready to hit the ground running in supporting the Service Hub Manager.