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For Companies At a Glance
- Tasks: Lead dynamic estate management and create engaging environments for clients and visitors.
- Company: Join Colliers, a top commercial real estate services company with a collaborative culture.
- Benefits: Inclusive workplace, professional development, and opportunities to shape vibrant community spaces.
- Why this job: Make a real impact in property management while enhancing customer experiences and community engagement.
- Qualifications: Experience in estate management, health & safety compliance, and excellent communication skills.
- Other info: Embrace a culture of diversity and innovation while driving exceptional results.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
Colliers is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers, and investors on a local, national and international basis. Services include brokerage sales and leasing (landlord and tenant representation), real estate management, valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well as many specialised property types.
The UK business is headquartered in London, with over 1200 specialists throughout 16 offices across the UK and Ireland.
Job Description
The Estate Manager plays a dynamic and visionary role within the property management team, working collaboratively to create a vibrant, forward-thinking, and engaging estate. This is a unique opportunity to shape an exciting destination, with a strong focus on customer experience, community engagement, modern amenities, and integrated technology. The Estate Manager will be responsible for delivering high-quality facilities management services within a well-managed and service-focused environment. This includes ensuring full compliance with all statutory, contractual, and company regulations and procedures. The Estate Manager will consistently uphold exemplary standards of customer service for clients, occupiers, and visitors to the site. A key focus will be on building a strong team culture, promoting staff wellbeing, and maintaining positive relationships with stakeholders and the wider community.
Estate Management
- Responsible for the day-to-day operations on the estate.
- Lead by example and inspire wider onsite teams.
- Daily walk arounds and inspections as appropriate, personally engaging with the customers.
- Responsible for actively managing all Health & Safety matters relating to the estate, ensuring the highest levels of compliance and legal requirements are achieved creating a safe working environment for all building users
- Procuring and proactively managing all planned, proactive, and reactive estate operations, in person or via online systems where appropriate, personally ensuring these are provided the highest levels of service and appropriate evidence is recorded on site and using online systems.
- Re-tendering service contracts to ensure exacting standards and value for money.
- To understand client requirements and provide solutions to meet and exceed needs and contribute to customer objectives.
- To continuously review and introduce best practice.
- Assisting with the setting, managing, monitoring, and achieving of service charge budget targets.
- Setting ESG targets geared towards transforming the estate into a community hub for sound environmental performance and wellbeing.
- Embrace a collaborative learning culture and introduce best practice with your team.
Qualifications
- Estate Management
- Responsible for the day-to-day operations on the estate.
- Lead by example and inspire wider onsite teams.
- Daily walk arounds and inspections as appropriate, personally engaging with the customers.
- Responsible for actively managing all Health & Safety matters relating to the estate, ensuring the highest levels of compliance and legal requirements are achieved creating a safe working environment for all building users
- Procuring and proactively managing all planned, proactive, and reactive estate operations, in person or via online systems where appropriate, personally ensuring these are provided the highest levels of service and appropriate evidence is recorded on site and using online systems.
- Re-tendering service contracts to ensure exacting standards and value for money.
- To understand client requirements and provide solutions to meet and exceed needs and contribute to customer objectives.
- To continuously review and introduce best practice.
- Assisting with the setting, managing, monitoring, and achieving of service charge budget targets.
- Setting ESG targets geared towards transforming the estate into a community hub for sound environmental performance and wellbeing.
- Embrace a collaborative learning culture and introduce best practice with your team.
Expertise & Professional Development
- You are the ‘go to’ person in your area of expertise/specialty for questions from your colleagues, clients, and customers.
- You are solutions focused, advising colleagues and stakeholders with solutions, not problems.
- Excellent knowledge of MS Outlook, Word, Excel, and PowerPoint.
- You possess in-depth H&S and compliance experience, estate management, onsite service partner liaison & performance management.
- You have experience with or are willing to learn CAFM reporting systems such as eLogbooks, Meridian, TRAMPS and RiskWise.
- You have excellent knowledge of HVAC systems, controls and management.
Commercial Awareness & Value Add
- You perform your duties with an awareness of the team’s financial and business objectives.
- You actively look for best practice ways of working, encouraging team interactions with clients, customers, guests, and stakeholders.
- You are confidently able to design the onsite succession plan.
- You possess commercial awareness and awareness of latest customer experience and health and safety market trends.
- You identify new initiatives for enhancing customer and estate experiences.
Innovative Thinking & Agility
- You display creative and innovative thinking to deliver best in class.
- You will demonstrate a sense of urgency.
Communication & Managing Expectations
- You actively listen and interpret key information from and to clients, customers, colleagues, and service partners.
- You manage and exceed expectations by prioritizing tasks.
- You can tailor your message to different stakeholders to ensure that the correct message is received.
- You will strive to anticipate needs and exceed expectations.
- You will communicate to provide required information as well as offer prompt resolutions.
Additional Information
At Colliers we actively promote a culture of inclusivity, collaboration, and mutual respect. Join us and be part of a team where diversity is embraced, and every voice is heard.
What sets Colliers apart from their competition is not what we do, but how we do it. We invest in relationships to create enduring value. Our most valuable asset is our people – we are passionate, take personal responsibility and always do what’s right for our clients. We attract and develop industry leaders, empowering them to think and act differently to drive exceptional results.
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Estates Manager - Occupier Services - Leeds employer: Colliers International Deutschland Holding GmbH
Contact Detail:
Colliers International Deutschland Holding GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estates Manager - Occupier Services - Leeds
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Colliers. A friendly chat can open doors!
✨Tip Number 2
Show your passion for property management! When you get that interview, make sure to highlight your enthusiasm for creating vibrant spaces and enhancing customer experiences. Let them see how you can contribute to their vision.
✨Tip Number 3
Prepare for situational questions! Think about scenarios where you've led teams or managed projects successfully. Colliers values innovative thinking, so be ready to share how you’ve tackled challenges creatively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Colliers. Let’s get you that Estates Manager role!
We think you need these skills to ace Estates Manager - Occupier Services - Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Estates Manager role. Highlight your experience in property management and customer service, as these are key aspects of the job. We want to see how you can bring your unique skills to our team!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use specific examples that demonstrate how you've improved processes or enhanced customer experiences in previous roles. This will help us see the value you can bring to Colliers.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that makes it easy for us to understand your qualifications.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Colliers!
How to prepare for a job interview at Colliers International Deutschland Holding GmbH
✨Know Your Stuff
Before the interview, dive deep into Colliers and their services. Understand their approach to estate management and customer experience. This will help you speak confidently about how your skills align with their vision.
✨Showcase Your Leadership Skills
As an Estates Manager, you'll need to inspire teams. Prepare examples of how you've led teams in the past, especially in challenging situations. Highlight your ability to foster a positive team culture and promote staff wellbeing.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to manage health and safety issues or improve customer experiences. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in their community engagement initiatives or ESG targets. This demonstrates that you're not just looking for a job, but are genuinely interested in contributing to their goals.